PUSHPA G P
Chennai
Summary
Dynamic Guest Relations Executive with VLCC Health Care Ltd, adept at enhancing guest experiences through effective complaint resolution and strategic staff scheduling. Proven ability to optimize reception operations and manage appointment flow, ensuring high service efficiency. Strong communicator and problem solver, committed to brand representation and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Guest Relations Executive
VLCC Health Care Ltd
01.2019 - Current
- Managed reception and lounge operations, enhancing guest experiences.
- Facilitated check-in by greeting guests warmly at front desk.
- Resolved guest complaints promptly, ensuring a consistently pleasant visitor experience.
- Monitored guest services personnel to enhance complaint resolution efficiency and accuracy.
- Regulated staffing levels to meet business demands and exceed customer expectations.
- Answered multi-line phone system, directing calls and addressing inquiries.
- Managed appointment scheduling, optimizing client flow and service efficiency.
Skills
- Guest relations and customer service
- Feedback analysis
- Front office operations
- Appointment scheduling
- Sales and upselling
- Billing and cash handling
- Effective communication
- Team coordination
- Customer engagement
Training
- Attended High level GRE Process Training By VLCC
- Attended Training on Client Convincing Program BY VLCC
- Attended Training in Scheduling appointments BY VLCC
- Attended Training in Tele Marketing and Tele Convincing Program BY VLCC
Extracurricular Activities
Participated in inter and intra college Ball Badminton Tournament and got 1st place. Participated in State level Ball Badminton Tournament.
Education Summary
- Diploma in Clinical Nutrition, Sports and Fitness Nutrition
- Diploma in Dietetics and Health Nutrition
- Dietetic internship, 03 months, 04/01/19, 07/31/19
- BCA, CV. Raman University, Ballarpur, Chhattisgarh, 2011
- HSC, PK Girls High Sec School, Chennai, 2008
- SSLC, Mount Zion Metric Hr sec School, Pudukkottai, 2006
Disclaimer
I hereby declare that the details furnished are true to the best of my knowledge and assure that if given an opportunity to work in your reputed company will prove my worth and live up to your expectations and thereby justify my appointment.
Timeline
Guest Relations Executive
VLCC Health Care Ltd
01.2019 - Current