Pushpa Prajapati
Pkt - A, 645, Phase 2, J.J Colony, Madanpur Khadar, New Delhi
Summary
Highly experienced MIS Executive with a successful track record of driving business growth through the development and implementation of innovative solutions. Proven ability to create and maintain efficient systems and processes that improve operational performance.
Overview
17
17
years of professional experience
Work History
MIS Analyst, Escalation Specialist & Coordinator
Samsung India Electronics Ltd.
06.2018 - Current
- Collaborated with cross-functional teams to ensure seamless integration of MIS systems within the organization.
- Direct dealing with Samsung Korean client for management reporting, Collecting, storing and reproducing the data in the desired format to the Management
- Developed custom reports to support decision-making processes, leading to more informed business strategies.
- Enhanced data accuracy by conducting thorough analysis and implementing data validation processes.
- Reduced errors in data entry through the implementation of automated data input procedures
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Designed visually appealing dashboards for easy interpretation of key performance indicators, assisting management in strategic planning efforts.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Maintained comprehensive records of all escalated cases, tracking trends and identifying areas for improvement.
- Escalated customer issues to management for appropriate action to be taken.
- To provide business reports on a daily, weekly, and monthly basis, with accuracy and timeliness for all channels by using any tools i.e. SAP, Web Portal, Bex Analysis, MS Excel and MS Power Point and Dashboards.
- Proficient in Microsoft Office Applications especially MS Excel and Power point.
- Handling Teams at vendor locations, assigned tasks to team members to complete within designated time frames.
MIS Team Leader & Quality Analyst
IEnergizer
05.2009 - 06.2018
- Direct dealing with Samsung and Korean client for management reporting.
- Creating reports based on the performance Appx. (2000+Employees).
- Maintaining Data in relation to Headcount & Attrition.
- Collecting, storing and reproducing the data in the desired format to the Management.
- Making presentations for reviewing on weekly and monthly basis.
- Maintenance & sharing of Daily / Weekly / Monthly reports and distribute to the management & clients via Email.
Senior Customer Care Executive (Sr.CCE)
Dish TV India PVT.
03.2007 - 07.2008
- Customer Service, Escalation Call and Regional Bengali Calls.
- Maintenance of Daily KPI (Login Time, Quality, A.H.T & Productivity).
- Enhanced customer satisfaction with timely resolution of complex technical problems.
Education
MBA - Finance
Sikkim Manipal University
Gangtok, India06.2011
BBA - Marketing
Maharishi Dayanand University
Rohtak06.2009
Skills
- Advanced Excel
- Performance Management
- Report Generation
- Business intelligence tools
- Effective Communication
- Management Information Systems expertise
- Performance Improvement
- Data Analytics
- KPI Tracking
- Complaint Handling
- Database Maintenance
- Customer service excellence
- Teamwork and Collaboration
- Schedule Coordination
Accomplishments
- GCIC Training and Team Leadership, Customer Service Skill.
- MS Office: Advance MS Excel, MS Word, Power Point.
- Strong interpersonal skills, capable of communicating at all levels.
- Team player with good interpersonal, communication and problem solving skills.
- Typing Speed more than 40 W.P.M with 100% Accuracy.
Additional Information
Date of Birth : 2/2/1986
Marital Status : Married
Languages Known : English, Hindi & Bengali
Declaration:
I hereby declare that all the above facts are true to the best of my knowledge and I will be responsible for any discrepancy.
Date:
Place:
(Pushpa Prajapati)
Timeline
MIS Analyst, Escalation Specialist & Coordinator
Samsung India Electronics Ltd.
06.2018 - Current
MIS Team Leader & Quality Analyst
IEnergizer
05.2009 - 06.2018
Senior Customer Care Executive (Sr.CCE)
Dish TV India PVT.
03.2007 - 07.2008
MBA - Finance
Sikkim Manipal University
BBA - Marketing
Maharishi Dayanand University
Similar Profiles
Vivek JainVivek Jain
Area Sales Executive at Samsung India Electronics Pvt. Ltd, SamsungArea Sales Executive at Samsung India Electronics Pvt. Ltd, Samsung
Yuvaraj KiragiYuvaraj Kiragi
Regional Sales Officer (Area Key Accounts Manager at Samsung India Electronics Ltd.Regional Sales Officer (Area Key Accounts Manager at Samsung India Electronics Ltd.
Aashish GondaneAashish Gondane
Manager - SCM West Region at One-Rx India Pvt Ltd. (subsidiary of OFFICE Samsung India Electronics Pvt Ltd)Manager - SCM West Region at One-Rx India Pvt Ltd. (subsidiary of OFFICE Samsung India Electronics Pvt Ltd)