PUSHPAK KUMAR SINGH

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

• Manage end-to-end e-visa processing for multiple countries, ensuring

compliance with immigration standards.

• Coordinate with embassies and clients to resolve issues and streamline

application procedures.

• Provide expert documentation support and client service under strict

deadlines.

Managed and streamlined operations i n a fast-paced Visa.

Applications Center, collaborating with embassies of most Schengen countries,Canada and the U K.

Reviewed and verified visa application documents with precision and adherence to embassy-specific requirements.

Provided exceptional customer service, addressing inquiries and concerns while working closely with individuals from various nationalities.

Utilized visa application software systems and databases for accurate documentation and tracking in collaboration with embassies.

Acted as a liaison with embassies, maintaining effective communication and resolving visa application issues.

Conducted quality checks and audits of ensure compliance with embassy-specific policies and procedures.

Participated in cross-functional projects ot enhance operational efficiency and trained new team members.

Contributed to strategies for customer satisfaction, streamlined processes, and reduced turnaround time with embassies of most Schengen countries, Canada and the UK.

Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.

Implemented innovative process improvements that enhanced productivity and reduced operational costs.

Processed and managed visa applications with precision as an Operations Officer, Provided exceptional customer
service and addressed inquiries from diverse applicants.

Proficiently utilized software systems for accurate documentation and tracking, Collaborated on projects to improve operational efficiency and customer satisfaction, Ensured compliance with internal policies and procedures.

Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.

• Promoted Tata Docomo services and supported customer engagement at retail locations.
• Assisted with onboarding and plan explanations, helping achieve monthly sales goals.

• Engaged with customers in retail to promote Idea products and resolve inquiries.
• Worked closely with sales teams to meet promotional and acquisition targets.