Pushpalatha R
Ambattur
Summary
Dedicated and focused on Senior customer support cum Operation Manager who excels at prioritizing completing multiple task simultaneously, and following through to achieve project goals. Leadership and Team Management ,handling escalated customer Issues, Customer feedback analysis and performance Monitoring. Answers a high volume of incoming calls while handling in person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.
Overview
21
21
years of professional experience
Work History
Operational Manager
Strings Music Acadamey
Chennai
06.2021 - 07.2025
- Staff Management: Recruit,train and supervise staff Members, including teachers,administrators and support staff.
- Student Affairs: Handle student inquiries,concerns and issus,ensuring a positive learning environment.
- Marketing and Promotion: Promote the academy's programs and services to attract new students and retain existing ones.
- Quality Assurance: Ensuring high-quality classes by monitoring teacher performance, student engagement, and overall learning experiences.
CUSTOMER SUPPORT EXECUTIVE
HDB Financial Service
Chennai
07.2006 - 11.2010
- Preparing daily,weekly and monthly MIS and reporting the same to higher officials.
- Respond on chats/emails to provide resolution to the query and obtain details of complaints.
- Strong customer service approach to dealing with people at all levels internal and external.
- Client interaction to understand and review requirement.
- Coordinating with Operations and other support groups.
- Keep records of customer interactions and transactions,recording details inquiries.
- Responsible taken for attending all incoming calls.
ASSOCIATE PAYMENT ASSISTANT
GE Capital Ind Pvt Ltd
Chennai
12.2005 - 07.2006
- Company Overview: ( Sister concern of SBI Bank)
- Accurate and timely reports to be published.
- To keep the report data bank ready for any requests received from time to time.
- Provides insight on highlights /challenges as input for course correction.
- Satisfies client requirement from reporting perspective.
- Continuous engagement with internal customers - Call Centre Operations team - to identify analysis requirements, identify process gaps and provide regular reports to improve the performance.
- ( Sister concern of SBI Bank)
EXECUTIVE( BACK END OPERATION)
Infovision Pvt Ltd
Chennai
11.2004 - 11.2005
- Company Overview: ( Sister concern of ICICI Bank)
- Following up of arrival of credit cards with respective couriers.
- Coordinating with Courier department of the company to ensure timely delivery of the cards & statements to the customers.
- Coordinating with all regions located in different states.
- Handling queries raised from the customers thru mail & phone.
- Responsible for ensuring end-to-end processing of delivering cards & statements within the specified TAT.
- Analysis the data,verify,mopping and maintain master sheet for original database.
- Direct Meeting of the Customer in case of need.
- ( Sister concern of ICICI Bank)
Education
MBA - Human Resource
Madras University
B.B.M - Bachelor Of Bank Management
Meenakshi College for Women's
Kodambakkam, ChennaiHigher Secondary -
C.S.I Bain Matriculation School
SSLC -
Holy Trinity Matriculation School
Skills
- Effective handling of customer complaints
- Flexible
- Punctual
- Excellent professionalism
- Self-motivation
- Good organizational skills
- Hard working
- Goal-oriented
- High degree of flexibility
- Creativity
- Commitment
- Introduction to Computers
- MSDOS
- Windows 95
- MsOffice'97
- SQL Plus
- Visual Basic 50
- Typewriting in English
Hobbies and Interests
- Music
- Dance
Languages
- English
- Tamil
Personal Information
Date of Birth: 10/11/83
Languages
English
Beginner
A1
Tamil
Beginner
A1
Timeline
Operational Manager
Strings Music Acadamey
06.2021 - 07.2025
CUSTOMER SUPPORT EXECUTIVE
HDB Financial Service
07.2006 - 11.2010
ASSOCIATE PAYMENT ASSISTANT
GE Capital Ind Pvt Ltd
12.2005 - 07.2006
EXECUTIVE( BACK END OPERATION)
Infovision Pvt Ltd
11.2004 - 11.2005
MBA - Human Resource
Madras University
B.B.M - Bachelor Of Bank Management
Meenakshi College for Women's
Higher Secondary -
C.S.I Bain Matriculation School
SSLC -
Holy Trinity Matriculation School
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