Pushpalatha V

• Key Tasks & Responsibilities:
• Title search ,owner search (multiple owner & current),full search & Good knowledge on Title application like NETR Online & SCC Online .
• Examining on Title by review legal documents, property deeds, contract & public records search.
• Performed comprehensive search for titles for real estate properties , including stand-alone and interlinked properties, identifying property ownership,easements, liens & any outstanding legal issues.
• Finding out of title defects like Liens,Bankruptcies, Delinquent property taxes, missing signatures,missing heirs, unsolved boundary or property survey disputes.
• Ensure timely completion of all title searches to meet closing deadlines.
• Knowledge of legal and property records, including experience in search for deeds, mortgages, liens, and other relevant documents & restrictions on title.
• Customer service & sales support and Order processing & database updates.
• Mortgage loan management & closing support.Post-closing functions, documentation management and settlement management.
• Loan officer communication and coordination, Loan amalgamation & fund transfer, Loan pipeline and deadline management & Loan software & documentation updates.

Tax research predominantly escrow account(Real estate):

• Procurement of tax assessment data ( via call,fax,email,appraisers and treasurer website & by filling and sending tax cert form) ,Review assessment data, Ensure data considered for tax amount computation is in compliance with local and national laws,Tax lines maintenance & Researching the reason for the tax refunds ,exemptions, parcel issues & PACE programs and update the systems accordingly.
• Verify , update & maintain accurate & consistent system records into loan systems to show current status of accounts & running Escrow analysis. loan documentation document findings-collecting,reviewing, verifying & updating of loan documents.
• Creating MOMs (memorandum of meeting), Adherence to productivity , quality & timeline standards defined to ensure (service level agreement) SLA's are met.
• Managing escrow accounts by addressing & resolving on delinquency issue.Processing payment disbursements in the system, posting payments, verifying payment status, reversals, follow ups with tax agencies & making required correction in Escrow accounts.
• Researching on escrow delinquencies & liens on loans, analyzing tax liability.
• Monitoring of 3rd party servicer tax reports & coordinated with 3rd party servicer by updating the reports with resolution on tax servicing.
• Handled escalation's by helping teams in identifying & solving the issue efficiently throughout the resolution process.Achieved high daily escalation resolution volume for KPI measurement in customer satisfaction.

Quality check duties & responsibilities:

• Preparing Root cause analysis (RCA) & Corrective Actions and Preventive Actions(CAPA) reports to prevent reoccurrence.
• Providing feedbacks & clarifying the doubts , providing process training to the new batch & guiding on updates in process ,team handling & helping the team to achieve their target by mentoring.
• Preparing & sending Reports on daily closure , allocation, pending and new inventory via E-mail(Outlook).
• Quality check auditing on new loan setup by loan boarding team in loan servicing system.
• Trained & managed the cross functional teams during critical business requirement.