Pushpam Mishra
Delhi
Summary
Knowledgeable professional with several years of experiance. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks India
Delhi
09.2022 - Current
- Supervised daily operations, managed team schedules, ensured customer satisfaction, maintained inventory, and handled cash transactions.
- Trained and coached baristas, enforced company policies, resolved customer complaints, and upheld store cleanliness standards.
- Collaborated with management to achieve sales targets and implemented promotional strategies.
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Developed promotional strategies to attract more customers during slow periods.
Assistant Store Manager
California Burrito
Hyderabad
04.2022 - 08.2022
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Shift Manager
The Jamie Oliver Group
Hyderabad
11.2020 - 04.2022
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
BHMCT -
Lovely Professional University
01.2021
XII -
St.Kabir College Samastipur, Bihar
X -
St Paul Sec School,Birsinghpur,Samastipur
Skills
- Miccrosoft 360
- Power BI
- SAP
- Inventory management
- Excellent Conflict Management
- Time Management Skills
- Ability to Manage Upset Customers
- Challenging Situations
- Strong communication
- Leadership skills
- Excellent attention to detail
Recognitionandawards
- Recognition for engaging with our guests and colleagues while building memorable experiences.
- Achieving 1st Position as Best-Groomed Colleague.
- Silver level member in TripAdvisor.
- 6 times Awarded for STAR OF THE MONTH.
Hobbies and Interests
- Cooking
- Playing Cricket
- Travelling
- Photography
Timeline
Shift Supervisor
Starbucks India
09.2022 - Current
Assistant Store Manager
California Burrito
04.2022 - 08.2022
Shift Manager
The Jamie Oliver Group
11.2020 - 04.2022
BHMCT -
Lovely Professional University
XII -
St.Kabir College Samastipur, Bihar
X -
St Paul Sec School,Birsinghpur,Samastipur
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