Summary
Overview
Work History
Education
Skills
TOOLS & TECHNOLOGIES
PROJECTS
Certification
LANGUAGES
Work Preference
Timeline
PUSHPAM SINHA
Open To Work

PUSHPAM SINHA

Patna

Summary

Analytical and detail-oriented professional with 1.4 years of experience in data operations, content moderation, and quality analysis. Proficient in SQL, Power BI, and Unix scripting with a strong foundation in data visualization and document management. Known for process accuracy, collaboration, and analytical thinking. Seeking to leverage technical and QA expertise as a Data Analyst or QA Analyst in a data-driven environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Process Associate | Content Moderator

Genpact
05.2024 - 10.2025
  • Reviewed and evaluated over 3,000 user-generated posts weekly, ensuring 99% compliance with community and legal standards.
  • Managed and escalated sensitive reports (self-harm, threats, illegal activity) within SLA targets, enhancing platform safety.
  • Identified and analyzed content trends, providing insights that reduced recurring violations by 15%.
  • Maintained audit-ready documentation within DMS, and collaborated with QA teams to ensure 100% workflow compliance.
  • Reviewed and evaluated user-generated content for compliance with community guidelines.
  • Identified and flagged inappropriate content using moderation tools and software.

Operations Analyst Intern

HighRadius
08.2022 - 05.2023
  • Conducted advanced analytics and data visualization to optimize KPI tracking, improving resolution times by 15%.
  • Created automated Excel, Power BI dashboards, and SQL queries to monitor performance metrics and operational efficiency.
  • Developed shell scripts for process automation, reducing manual data transformation time by 20%.
  • Assisted in maintaining transparent documentation through DMS for end-to-end data tracking and QA processes.
  • Participated in cross-functional workshops and reviews to enhance data accuracy and process consistency.
  • Collaborated with cross-functional teams to streamline workflows and enhance productivity.
  • Analyzed operational data to identify trends and improve process efficiency.

Education

B.Tech - Computer Science & System Engineering

Kalinga Institute of Industrial Technology
01.2023
GPA: 8.45 / 10

Skills

  • Data Analysis & Visualization (Excel, Power BI)
  • SQL & Oracle Database Management
  • Unix & Shell Scripting
  • Document Management Systems (DMS)
  • Quality Assurance & Process Optimization
  • Analytical & Problem-Solving Skills
  • Communication & Collaboration
  • Multitasking, Time Management & Adaptability

TOOLS & TECHNOLOGIES

Excel, SQL, Power BI, Oracle, Python (Pandas, NumPy), Unix Shell, JIRA, DMS

PROJECTS

  • Case Service Quality Analysis: Evaluated service performance data to identify and resolve quality gaps, improving process accuracy.,
  • Data Analyst Portfolio Project: Built analytical dashboards and KPI-driven reports to deliver business insights.,
  • Face Recognition Application (Python): Developed a facial recognition model using OpenCV and NumPy to demonstrate computer vision concepts.

Certification

  • Google Data Analytics Certificate – Coursera
  • Preparing to Manage Human Resources – Coursera
  • Managing Employee Performance – Coursera

LANGUAGES

English, Hindi

Work Preference

Work Type

Full TimeContract WorkPart Time

Location Preference

RemoteHybrid

Timeline

Process Associate | Content Moderator - Genpact
05.2024 - 10.2025
Operations Analyst Intern - HighRadius
08.2022 - 05.2023
Kalinga Institute of Industrial Technology - B.Tech, Computer Science & System Engineering

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PUSHPAM SINHA