Pushpa Naik

* Give Proper Training to New Joinees on Project and Company SOP.

*Assign roles and responsibilities to team members.

*Lead the preparation and scheduling of site visits, aligning with project

*Act as the main point of contact during the site visit for both clients and team members.

*Ensure the team follows the visit plans, meets deadlines, Targets and addresses issues proactively.

*Monitor team performance and ensure tasks are completed accurately and efficiently.

*Hold team members accountable for assigned responsibilities.

*Review visit reports and submit data to relevant departments.

*Make outbound calls to prospective or existing customers using a prepared script or pitch.

* Coordinate and schedule site visits with clients.

* Ensure all Site visit details are confirmed and communicated to Sales Team.

*Arrange Transfortaion if customer requested.

*Answer product-related questions and provide detailed information.

*Handle objections and convert inquiries into SV and potential sales

*Followup Preospct customers for Site visits and Booking

*Meet Weekly and monthly call and SV conversion targets.

*Prepare call reports and submit regular performance updates to Team Leaders

*Adhere to Sales SOP and Maintain high ethical standards and professionalism during all Customer interactions.

• Resolved Member problems, improved operations and provided exceptional client support.
• Received and submitted customer payments to further reduce open account balances
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Reviewed collection reports to determine status of collections and amounts of outstanding balances.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Assisted debtors in setting up payment plans to recover overdue balances.

• Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Responded to customer requests for booking, services and company information.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Answered customer telephone calls promptly to avoid on-hold wait times
• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Assisted call-in customers with questions and orders.