PUSHPANG MISHRA
Customer Executive
Kolkata
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to learn in making an organization successful. Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Executive
Aegis BPO
06.2021 - 05.2023
- Trained staff on operating procedures and company services.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
SALES ASSOCIATE - OPERATION
FUSION
02.2021 - 05.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Responsible for managing outbound calls.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provide the services to customer to fulfill their requirements.
CSE- OPERATION
KOCHARTECH
09.2019 - 01.2021
- Managing outbound call customer calls in a timely manner
- Research every issue and provide solution to them
- Worked tirelessly to resolve customers' problems to their satisfaction, which resulted in a loyal customer base and increased company's positive reputation.
Education
GRADUATE - Bachelor's of Commerce
City College of Commerce & Business Administration
Kolkata, India 04.2001 -
HIGHER SECONDARY -
Techno India Group Academia
Kolkata, IndiaSECONDARY -
Techno India Group Public School
Kolkata, IndiaSkills
Accomplishments
- Awarded “Employee of the Month” in 2020,2022.
- Supervised team of 35 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Personal Information
- Date of Birth: 03/22/96
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Customer Service Executive
Aegis BPO
06.2021 - 05.2023
SALES ASSOCIATE - OPERATION
FUSION
02.2021 - 05.2021
CSE- OPERATION
KOCHARTECH
09.2019 - 01.2021
GRADUATE - Bachelor's of Commerce
City College of Commerce & Business Administration
04.2001 -
HIGHER SECONDARY -
Techno India Group Academia
SECONDARY -
Techno India Group Public School
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