Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Pushpanjali Jha

Pushpanjali Jha

Bengaluru

Summary

Seasoned ServiceNow Developer (7+ years) with a proven track record of streamlining workflows, automating processes, and enhancing user experience across diverse industries. Proficient in core modules, scripting & UI customization, and integrations. Delivering tangible results through innovative solutions that optimize platform utilization and drive business value.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ServiceNow Developer

JP Morgan Chase & co.
Bangalore
05.2024 - Current
  • Led the end-to-end migration from a legacy ITSM system to ServiceNow, including data transformation, scoped app configuration, environment setup, and deployment activities. Ensured platform scalability, system integrity, and full compliance with enterprise-grade SDLC and documentation standards.
  • Integrated ServiceNow's approval engine with a legacy UI interface using REST APIs and IntegrationHub, allowing seamless backend processing while retaining the familiar user experience—resulting in faster user adoption and reduced change management overhead.
  • Engineered a composite Service Catalog item by consolidating five independent request items into a single, modular interface. Enhanced validation logic pre-submission using client script and script include, reducing catalog-related incidents by 18% and improving approval accuracy.
  • Designed and implemented a reusable Flow Designer framework that dynamically creates approvals and tasks based on inputs from a custom table—eliminating the need for creating individual flows per catalog item. This improved maintainability, scalability, and saved approximately 9 hours per sprint in development time.
  • Enhanced View Rules and implemented granular Access Control Rules (ACLs) to restrict data visibility based on user roles and conditions, ensuring secure and concise access to sensitive information within the ServiceNow platform.

ServiceNow Developer

IBM India
Bengaluru
02.2020 - 05.2024
  • Platform Customization & Scripting: Developed and customized ServiceNow components including Business Rules, Client Scripts, UI Policies, and Script Includes to drive process efficiency and user-specific functionality across Incident, Change, Problem, Knowledge, and Service Catalog modules.
  • Knowledge Management Implementation: Architected and deployed an enterprise-grade Knowledge Management framework, integrating it with Project Management capabilities for streamlined content governance and stakeholder collaboration.
  • Workflow Automation & Service Catalog Design: Designed and implemented complex, multi-level catalog workflows enabling automated approvals and fulfillment, significantly enhancing request resolution times and end-user satisfaction.
  • Reporting & Analytics Enablement: Engineered high-utility reports and templates (Purchase Order, Pick Slip, Invoice, Bank Connectivity) using RTF and Excel BI tools to enable data-driven decision-making for operational leaders.
  • Testing & Quality Assurance: Established rigorous unit testing protocols, leading to a measurable reduction in post-deployment defects and increasing overall delivery quality.
  • Data Migration & Integration: Led successful data migration initiatives using Transform Maps, ensuring integrity, cleansing, and seamless transition of legacy data into the ServiceNow ecosystem.
  • Documentation Excellence: Developed comprehensive technical and functional documentation, including Issue Logs and Technical Specifications, supporting knowledge retention and cross-team clarity.
  • User Lifecycle Management: Streamlined user provisioning and de-provisioning processes, ensuring secure and compliant access control aligned with enterprise IT policies.

JDE Developer

IBM India
Pune
03.2018 - 01.2020
  • Company Overview: Alco-Bev Company
  • Streamlined Supply Chain: Implemented digital workflow, achieving efficiency and cost reduction.
  • Enhanced Documentation: Established meticulous procedures for Issue Logs, Technical Specs, and Functional Understanding Documents for efficient implementation.
  • Automated Testing & Development: Introduced unit testing, reducing defect rates. Developed custom objects like reports and business logic scripts.
  • Reporting Optimization: Designed key reports (Purchase Order Print, Pick Slip, Invoice Report, Bank Connectivity) for data-driven decision making.
  • Advanced UI Customization: Utilized RTF and Excel BI Templates for user-friendly data visualization and interaction.

Education

Electronics & Electrical Engineering -

KIIT University
Bhubaneswar
06.2017

Skills

  • Incident Management
  • Change Management
  • JavaScript
  • HTML & CSS
  • Configuration & Asset Management
  • Knowledge Management
  • Reporting
  • REST Integration – Uni directional and Bi directional
  • Service Catalog
  • RPA – Ui Path Studio
  • JIRA Project Management
  • Inter Personal Skills
  • Critical-Thinking

Certification

  • ServiceNow Certified System Admin, 06/01/21
  • Certified JD Edwards EnterpriseOne Distribution 9.2 Implementation Specialist, 12/01/20
  • Micro-Certification - Performance Analytics
  • Micro-Certification - Agile and Test Management Implementation
  • Micro-Certification - Predictive Intelligence
  • Micro-Certification - Welcome to ServiceNow

Languages

  • English, Proficient
  • Hindi, Proficient
  • Nepali, Beginner

Timeline

ServiceNow Developer

JP Morgan Chase & co.
05.2024 - Current

ServiceNow Developer

IBM India
02.2020 - 05.2024

JDE Developer

IBM India
03.2018 - 01.2020

Electronics & Electrical Engineering -

KIIT University

Similar Profiles

CREATE PROFILE
Pushpanjali Jha