Pushpanjali Singh

• Collaborated with cross-functional teams including Sales, Marketing, UX Design, Accessibility, Quality Assurance, and Development at PowerSchool Special Programs.
• Led the development and implementation of multiple key features for the PSSP product website, including:
• Easy Edit
• Workflow case management
• Introduced a new revenue stream through Digital Signature, achieving market parity with DocuSign and generating $967k bookings in a year and a half.
• Implemented PSSP Schoology integration
  Managed communication and operations in seven US states, ensuring customer satisfaction.
• Conducted onboarding training for new team members, aiding in their integration into the platform.
• Led the PSSP AI tiger team, facilitating the collection and presentation of AI ideas to leadership for strategic decision-making.
• Orchestrated all scrum activities and go-to-market strategies for the PSSP product.
  

Worked on the Future Talent Platform - Accenture Products and Platform

Responsible for implementing and upgrading
features for a SAAS-based -learning platform.
Other significant activities involve product
backlog refinement, sprint planning, sprint
tracking and reporting, plan and assist client
onboarding, and storytelling for client
presentations.

• Launched two new features, end to end on Platform
• Drive the Strategy, Roadmap, Execution, and Key Metrics of the product
• Collaborate with Engineering, Sales, Support, Services, Marketing, International Clients, UI/UX and other stakeholders to align on the vision, roadmap, and product backlog
• Research, collate and define detailed product requirements
• Translate product requirements to technical specifications
• Involved in the 5 Agile Ceremonies: Sprint Planning, Daily Scrum Meeting (Stand-ups), Story Grooming/Refinement, Sprint Demo, Retrospective
• Define and Maintain the end-to-end experience of the Product
• Led Focused groups and beta testing-- internal and external before a major feature release
• Managed training customer ed-team and conducted PowerSchool University classes for new features
• Created training resources, demo videos, and prepare for release readiness with the Launch team
• Work with the Architecture team on "core model" concept and with my Product launch team which includes Support, Sales, Services, Customer ED
• Initiate integration project to SSO and link documents/alerts between two products
• Identify product risks and proactively take appropriate actions to mitigate its effect
• Conduct domain-specific Sessions for the team as an SME (Subject Matter Expert)
• Involved in Creating and providing feedback on High-level Mock-ups (comps) and Wireframes.

• Handling Customer Accounts, working with CSMs and Account owners
• Kanban model for Product Operations
• Handling Bomgar and Salesforce reporting and dashboards to update, track, and deliver operational reports on utilization, productivity, implementation efficiency
• Customer escalated & Internal Tier1 Tier 2 calls as well across all products
• Conceptualized the Services, Support & Success monthly digest and admin for Giant Panda and Giant Moose (learning tool)
• Created SOPs/ reworked and published on PowerHub/PowerSource (admin) using MailChimp & Lucid chart to create newsletter for internal communication & portal
• Send out tech notes from PowerSource and announcements on Community, updating/contributing to knowledge bases/articles
• Liaise with finance, accounting, marketing, and sales departments to gather data for report delivery.

• Responsible for vendor management, on-boarding, and product order fulfillment
• Worked closely with the internal sales team and vendors for sales forecasting and planning
• Study market trends, seasonality, and historical data to innovate marketing campaigns and BTL activities
• Responsible for sales order management, which required engaging with the vendors and logistics partners
• Actively involved in multiple functions such as sales, marketing, operations and working on creating more efficient customer and backend interfaces
• Hands on experience on Mail chimp, Magento, and Salesforce.

• Responsible for the business development cycle for new partners in the B2B format
• Owned and managed multiple seller key accounts
• Launching, managing, and training accounts on Amazon Seller central
• Responsible for lead qualification, business fit, negotiation and on boarding of new partners on the amazon platform
• Assess the performance based on data driven metrics and provide solutions for pain points to grow the partner
• Expose partners to global platforms and consult them to integrate into the Global platform
• Responsible for developing existing partners into multiple platforms, categories, and features
• Proficient in Salesforce, as it was the main CRM tool used.

• Maintained smooth and efficient operational process between Amazon and its sellers
• Provide effective resolutions within the stipulated turnaround time
• Constantly work towards enhancing the processes and policies for better business impact for the sellers
• Liaise with other company functions such as merchant investigations, customer service, and payment team, to resolve seller issues in real time.