Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Pushpender Kumar

Gurgaon

Summary

Strategic Supply Chain Executive known for productivity and efficiency in task completion. Specialize in logistics management, inventory optimization, and strategic procurement. Excel in problem-solving, communication, and leadership, ensuring seamless operations and team synergy. Seasoned Supply Chain Executive with comprehensive background in strategic procurement, logistics management, and inventory control. Possess strong prowess in optimizing supply chain processes, reducing costs, and improving service levels. Notable for enhancing operational efficiency through innovative supply chain solutions. Implemented lean initiatives that significantly improved delivery times while maintaining high quality standards. Data-driven supply chain professional proficient in collecting, reviewing and utilizing information about all areas of the supply chain adept at tracking and modeling data, developing trend forecasts and maintaining up-to-date knowledge of supply, labor and production concerns. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Overview

1
1
year of professional experience

Work History

Customer Service Executive

GO EARTH
Gurgaon
01.2023 - 01.2024
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Collaborated with other departments to ensure customer satisfaction.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Prepared detailed reports of daily activities for management review.
  • Analyzed data from surveys to determine trends in customer needs and preferences.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Ensured that all customer queries were handled quickly and professionally.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Identified opportunities for process improvement within the customer service department.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.

Education

BBA - Business Economics

Doon Business School
Dehradun
11-2022

Skills

  • Customer Needs Assessment
  • Account Management
  • Payment management
  • Customer Relationship Management
  • Email management
  • Documentation and notes
  • Troubleshooting
  • Public Speaking
  • Customer queries
  • Customer Engagement
  • Technical Support
  • Presentation Skills
  • Client Engagement
  • Company policy adherence
  • Issue Escalation
  • Live chat support
  • Returns processing
  • Shipping coordination
  • Contract Negotiation
  • Script preparation
  • Customer outreach
  • Employee Performance Management
  • Online chat and email
  • Inventory assistance
  • Complaint Handling
  • Stakeholder oversight
  • Research capabilities

Affiliations

  • Research and Development.

Languages

English
First Language
Hindi
Advanced (C1)
C1

Timeline

Customer Service Executive

GO EARTH
01.2023 - 01.2024

BBA - Business Economics

Doon Business School
Pushpender Kumar