Salesforce
Pushpender Negi
Account Manager
Gurgaon
Summary
Energetic Account Manager skilled at managing multiple accounts with excellent client oversight, issue resolution and relationship-building expertise. Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent interpersonal, time management skills and known for consistent performance against target goals and customer service expectations. .
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Senior Associate/Account Manager, Inside Sales
ValueOnShore Advisors / AT&T
Gurgaon
02.2020 - Current
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Trained and supported new team members, maintaining culture of collaboration.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Developed training materials, SOPs and work instructions to supplement new team member onoarding.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Service Request Manager
British Telecom
Gurgaon
11.2017 - 02.2020
- Worked varied hours to meet seasonal and business needs.
- Defined work plans in alignment with stakeholder requirements.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Identified and resolved complex issues by applying analytical and troubleshooting strategies.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Troubleshot minor issues with equipment and tools.
Customer Service Associate
Concentrix Daksh Ltd
Gurgaon
07.2015 - 07.2017
- Provided primary customer support to internal and external customers.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Developed training materials, SOPs and work instructions to supplement new team member onoarding.
Finance Associate
Xchanging Technology Service India Pvt Ltd
Gurgaon
09.2013 - 06.2015
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Evaluated payment applications for completed work.
- Matched purchase orders to invoices and logged invoices into computer.
- Reviewed each invoice and requisitions for payment approval.
- Managed finance projects under direction of senior management to meet deadlines and budget limitations.
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
Education
Xth -
St. Mary’s Convent School
Kasauli 04.2002 - 03.2003
XII -
Govt. Ser.Sec.School
Dharampur 04.2004 - 03.2005
Bachelor of Science -
Himachal Pradesh University
Shimla 06.2005 - 06.2009
Master of Science -
Shoolini University
Solan 07.2010 - 06.2012
Skills
Teamwork and collaboration
undefinedSoftware
SAP
Interests
Listening Music
Playing Cricket
Watching Movies
Driving
Timeline
Senior Associate/Account Manager, Inside Sales
ValueOnShore Advisors / AT&T
02.2020 - Current
Service Request Manager
British Telecom
11.2017 - 02.2020
Customer Service Associate
Concentrix Daksh Ltd
07.2015 - 07.2017
Finance Associate
Xchanging Technology Service India Pvt Ltd
09.2013 - 06.2015
Master of Science -
Shoolini University
07.2010 - 06.2012
Bachelor of Science -
Himachal Pradesh University
06.2005 - 06.2009
XII -
Govt. Ser.Sec.School
04.2004 - 03.2005
Xth -
St. Mary’s Convent School
04.2002 - 03.2003
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