PUSHPENDRA SHARMA

• Directed operational processes for workforce allocation, stock tracking and supplier communications.
• Developed and managed budgets
• Designed the menu based on customer preference and market trends
• Ensured adherence to all health and safety regulations and maintaining a safe environment for staffs and customers
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Trained and motivated employees to perform daily business functions.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

I worked for 6 - 7 months at this property. In this time period I was the only FnB Executive who led the team of two bar associates to maintain operational efficiency without managerial oversight. Above this I trained my bartenders with knowledge of wines and spirits through dedicated trainings.

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Interviewed, recruited and trained new onboarding candidates.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
• Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
• Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
• Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
• Achieved company growth by implementing strategic marketing plans and business development initiatives.
• Elevated customer service standards by introducing new training programs for front-line staff.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Assisted in recruiting, hiring and training of team members.

Leveraged two-year experience at Tease Bar, Taj City Centre Gurugram, mastering wine and spirit selection.

• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Developed innovative cocktail recipes, driving menu diversity and attracting new customers.
• Optimized workflow efficiency by effectively delegating tasks among team members.
• Trained new bartenders on proper techniques, ensuring consistent quality across the team.
• Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Upheld strict regulations for safe alcohol service and food safety.
• Helped management plan and serve bar menu exceeding customer expectations.
• Mixed unique and interesting cocktails for customers, including bar specials.

• Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
• Participated in team-building activities to foster teamwork and collaboration.
• Provided guidance and support to junior staff members in achieving performance goals.
• Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
• Established and maintained strong relationships with colleagues through regular meetings and communication.
• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
• Responded sensitively and competently to service customers with diverse cultural backgrounds.
• Established positive relationships with customers and other staff members.
• Assisted with onboarding new staff members, providing orientation and support.
• Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
• Developed and improved time management and organizational skills to maximise personal productivity.

• Operated in each of the four departments
• Front Office
• Food & Beverages Services
• Food & Beverages Production
• House Keeping
• Participated in workshops and presentations related to projects to gain knowledge.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.