Pushpendra Singh
Agra
Summary
Diligent Customer Success professional with proven track record in fostering customer relationships and ensuring high levels of satisfaction. Successfully navigated customer inquiries and resolved issues promptly, contributing to client retention. Demonstrated excellent communication and problem-solving skills to enhance customer experience and drive loyalty.
Overview
6
6
years of professional experience
Work History
Customer Success Representative
NetCom Learning
06.2023 - Current
- Assisted customers with inquiries, providing prompt and effective solutions to enhance satisfaction.
- Collaborated with cross-functional teams to resolve customer issues efficiently and improve service delivery.
- Documented customer interactions in CRM system, ensuring accurate records for follow-up actions.
- Engaged in training sessions to learn product features and enhance knowledge of services offered.
- Supported onboarding processes for new clients, helping them navigate initial setup and usage of products.
Senior Customer Service Representative
IEnergizer
07.2021 - 06.2023
- Resolved complex customer inquiries to enhance satisfaction and retention.
- Mentored junior team members, fostering skill development and performance improvement.
- Collaborated with cross-functional teams to drive initiatives aimed at improving service delivery.
- Implemented best practices in customer interactions, promoting a culture of excellence in service.
- Managed escalated issues, providing solutions that aligned with company policies and customer needs.
Accounts Manager
S&C Gas Pvt Ltd
05.2019 - 03.2021
- Led accounts reconciliation processes to ensure accuracy and compliance with financial regulations.
- Streamlined invoicing procedures, reducing processing time and improving cash flow management.
- Mentored junior accounting staff, fostering professional growth and enhancing team performance.
- Analyzed financial reports to identify trends, providing actionable insights for senior management decisions.
- Coordinated cross-departmental collaboration to align financial objectives with overall business goals.
- Enhanced reporting systems using advanced accounting software for improved data accuracy and accessibility.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
Education
Master of Computer Applications - Cyber Security
Amity University
Noida12-2026
Bachelor of Commerce - Accounting And Finance
Swami Vivekananda Subharti University
Meerut, India06-2020
Senior Secondary School - PCM
S.J.V.G Inter Collere
Agra05-2015
High School - PCM
M.D. Jain Inter College
Agra05-2013
Skills
- Feedback collection
- CRM software
- Client onboarding
- Problem-solving
- Time management
Timeline
Customer Success Representative
NetCom Learning
06.2023 - Current
Senior Customer Service Representative
IEnergizer
07.2021 - 06.2023
Accounts Manager
S&C Gas Pvt Ltd
05.2019 - 03.2021
Master of Computer Applications - Cyber Security
Amity University
Bachelor of Commerce - Accounting And Finance
Swami Vivekananda Subharti University
Senior Secondary School - PCM
S.J.V.G Inter Collere
High School - PCM
M.D. Jain Inter College
Similar Profiles
Shubhra AnthonyShubhra Anthony
Sr. Marketing Associate at NetCom LearningSr. Marketing Associate at NetCom Learning
VINITH KUMAR VJVINITH KUMAR VJ
Enterprise Sales Development Representative at NetCom LearningEnterprise Sales Development Representative at NetCom Learning
AAQIB AFTABAAQIB AFTAB
Senior Manager- Product at NetCom LearningSenior Manager- Product at NetCom Learning
Prem SaxenaPrem Saxena
D.E.T at Pinnacle Industries Pvt. Ltd.D.E.T at Pinnacle Industries Pvt. Ltd.
RUKHSAR KHANRUKHSAR KHAN
Industrial Trainee at Hindustan Unilever LimitedIndustrial Trainee at Hindustan Unilever Limited