Pushpendra Singh
Area Manager At KFC India
Greater Noida,UP
Summary
Dynamic Area Manager with a proven track record at KFC, excelling in relationship building and operations management. Spearheaded initiatives that enhanced customer satisfaction and drove profitability. Adept at team development and training, fostering a motivated workforce to consistently exceed targets and improve efficiency.
Overview
16
16
years of professional experience
Work History
Area Manager
KFC
06.2022 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Restaurant General Manager
Burger King
12.2020 - 04.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Duty Manager
INOX Leisure
12.2018 - 12.2020
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Assistant Store Manager
McDonald's Restaurant
04.2010 - 11.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Bachelor of Arts - Hindi And English
Dr. Bhimrao Ambedkar University Agra
Agra, India 04.2001 -
Skills
Relationship building and management
Business development and planning
Team development
Operations management
Controlling costs
Supply chain management
Employee scheduling
Profit maximization
Leadership skills
Customer relations
Training and coaching
Timeline
Area Manager
KFC
06.2022 - Current
Restaurant General Manager
Burger King
12.2020 - 04.2022
Duty Manager
INOX Leisure
12.2018 - 12.2020
Assistant Store Manager
McDonald's Restaurant
04.2010 - 11.2019
Bachelor of Arts - Hindi And English
Dr. Bhimrao Ambedkar University Agra
04.2001 -