Pushpendra Singh Gautam
Noida
Summary
Business System Specialist with 9.8 years of experience in business analysis, product management, and cards and payments solutions; proficient in product roadmapping, Agile methodologies, UAT, user story creation, backlog grooming, and fostering collaboration to ensure successful project delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business System Specialist
TSYS Card Tech Services India LLP
Noida
06.2021 - Current
- Collaborated with fintech firms and banks to analyze, define, and implement business requirements on TSYS TS1 and TS2 platforms for consumer and commercial cards, ensuring alignment with industry standards and client expectations
- Designed and implemented CentreSuite, a commercial credit card management platform, and successfully onboarded more than 10 North American and UK banks.
- Integrated wallet push provisioning for Google Wallet and Apple Wallet for VISA and MasterCard users, both consumer and commercial, increased transaction frequency by 25% for commercial card users after integrating Apple Wallet and Google Pay.
- Redesigned the CentreSuite web application by replacing .NET code with Java-based REST APIs, enhancing performance, scalability, and user experience, resulting in a 20% improvement in system scalability.
- Led fleet card processing for commercial card management, helping businesses efficiently manage vehicle-related expenses.
- Defined requirements and oversaw the deployment of endpoints to AWS, ensuring PCI DSS compliance and secure card data handling. Coordinated updates for 100+ endpoints, supporting business continuity, and security standards.
- Demonstrated domain expertise in card issuing services, including Authorization, Batching, Clearing, Settlement, Posting, Transaction Management, Dispute and Fraud Management, Authorization Control, and Collections, to deliver comprehensive solutions.
- Partnered with the onshore product manager to define and prioritize product requirements, aligning them with business objectives and user needs, to achieve the overall product vision.
- Authored detailed BRDs and use cases, translating business goals into actionable development tasks, while ensuring clarity and alignment with stakeholders.
- Led Agile ceremonies, including sprint planning, reviews, and retrospectives, to maintain alignment with project goals.
- Defined API requirements and acceptance criteria, working closely with QA teams to review test cases.
- Collaborated with cross-functional teams to deliver product increments within tight deadlines, maintaining focus on customer satisfaction, and operational excellence.
- Supported UAT and system integration testing, ensuring seamless onboarding for clients.
- Provided mentorship to junior analysts, enhancing their skills, and fostering a culture of continuous improvement within the team.
Business Analyst-IT
50 HERTZ Limited
New Delhi
08.2016 - 05.2021
- Spearheaded requirements gathering for Renewable Wind and Solar Forecast Scheduling Systems.
- Collaborated with the Statistics Team to define requirements for integrating ML models (MLR, SVM, Clustering) into the wind power forecasting system, improving accuracy and reliability.
- Collaborated with stakeholders to gather and document requirements for a SCADA Power Data Processing System, enabling efficient parsing of data from diverse sources (e.g., FTP files, APIs) with varying file formats, structures, and frequencies.
- Defined functional specifications and mockups for a batch job monitoring dashboard, enabling real-time tracking of 50+ daily jobs, reducing failure response time by 40%, and improving operational efficiency by 30%.
- Facilitated cross-functional collaboration between business and technical teams to ensure the seamless delivery of solutions.
Jr. Solution Engineer
ANR Software Private Limited
Noida
05.2015 - 08.2016
- Designed BRDs and functional documents for ERS, a restaurant management solution
- Performed UAT and collaborated with clients for solution roll outs
- Played a pivotal role in process optimization, improving efficiency by 20%
Business Analyst-IT
ANR Software Private Limited
Noida
- Designed BRDs and functional documents for ERS, a restaurant management solution
- Performed UAT and collaborated with clients for solution roll outs
- Played a pivotal role in process optimization, improving efficiency by 20%
Education
Master of Computer Application - Computer Applications
GALGOTIAS COLLEGE OF ENGINEERING AND TECHNOLOGY
Greater Noida, Uttar Pradesh05.2015
Bachelor of Science (B.S.) - Mathematics
D.A.V. College
Kanpur, Uttar Pradesh06.2011
Skills
- Commercial credit card
- Card issuing
- Card life cycle
- Requirement Elicitation
- Stakeholder engagement
- Requirements gathering
- Requirement management
- Product Management
- Product Roadmapping
- Backlog Prioritization
- User Stories
- JIRA
- Kanban
- Confluence
- BRD
- REST API development
- POSTMAN
- MySQL
- Google Analytics
- Lucidchart
- Figma
- SQL Queries
- Tableau
- Wireframing
- Scrum
- Agile
- UAT
Certification
- AIGPE Lean Six Sigma White Belt Certification
- AIGPE Lean Six Sigma Yellow Belt Certification
- AIGPE Lean Six Sigma Green Belt Certification
- Google Analytics
Accomplishments
- Promoted from Senior Business Analyst to Business System Specialist for expertise in systems analysis and solution design.
- Received the Excellence Award for exceptional performance and exceeding project goals.
Timeline
Business System Specialist
TSYS Card Tech Services India LLP
06.2021 - Current
Business Analyst-IT
50 HERTZ Limited
08.2016 - 05.2021
Jr. Solution Engineer
ANR Software Private Limited
05.2015 - 08.2016
Business Analyst-IT
ANR Software Private Limited
Master of Computer Application - Computer Applications
GALGOTIAS COLLEGE OF ENGINEERING AND TECHNOLOGY
Bachelor of Science (B.S.) - Mathematics
D.A.V. College