Pushpinder Singh
New Delhi
Summary
Customer care professional with a strong track record in fast-paced call centers, adept at managing high volumes of calls and remote requests. Leverages organizational, research, and time management skills to prioritize tasks and meet team objectives. Committed to exceeding service goals and enhancing customer satisfaction through strategic problem-solving and effective communication.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Beyond Codes
Dehradun
11.2024 - 02.2025
- Maintained current knowledge of evolving changes in the marketplace.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless follow-up.
Customer Care Representative
Admiral Solution
Gurgaon
04.2023 - 10.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted follow-up calls to confirm resolution of customer concerns and assess satisfaction levels.
- Addressed customer complaints with timely solutions to reduce dissatisfaction.
- Implemented supervisor feedback to improve performance and enhance customer care skills.
Customer Service Sales Representative
Sitel
Gurgaon
01.2019 - 03.2023
- Cultivated and strengthened customer relationships to drive revenue growth.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Provided customers with product information, pricing and availability.
- Delivered superior customer support to improve account retention rate.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Scheduled appointments with prospects for account executives and campaign teams.
- Followed up on pending orders and inquiries in a timely manner.
- Maintained detailed records of customer interactions, orders and account status updates.
Education
Master Of Business Administration - Finance
Subharti University
Meerut, Uttar PradeshBachelor Of Commerce - Bcom
Mats University
RaipurSkills
- CRM management
- Sales and negotiation
- Customer experience management
- B2B sales
- Sales forecasting
- Revenue generation
- Customer retention
- Upselling and cross selling
- Client retention
- Sales presentations
- Revenue forecasting
- Agile adaptability
- Interpersonal communication
- Client retention
Interests
Title: Customer Service Representative
Timeline
Inside Sales Representative
Beyond Codes
11.2024 - 02.2025
Customer Care Representative
Admiral Solution
04.2023 - 10.2024
Customer Service Sales Representative
Sitel
01.2019 - 03.2023
Master Of Business Administration - Finance
Subharti University
Bachelor Of Commerce - Bcom
Mats University