Pushpita Ghosh
Pune
Summary
5 years of experience in the IT industry including 3 years of experience as a Technical Writer. Currently employed as a Technical Writer at eQTechnologic, with prior experience in the IT industry as a Senior Associate at Fiserv and as a Junior Editorial Advisor at Springer Nature Technology and Publishing Solutions. Created user-centred designs, wireframes, prototypes, and designed user interfaces for web and mobile applications using Figma. Proficient in researching, composing, editing, and delivering impactful content that aligns with audience expectations. Experienced in employing tools such as MadCap Flare, Figma, TechSmith Snagit, ChatGPT and Microsoft Copilot, HTML, CSS, JIRA, and Confluence. Possesses MA in English, attained Post Graduate Diploma in Technical Writing in Business Management from Symbiosis Centre for Distance Learning, and completed Masters of Business Administration from Periyar University. Expert in Agile Project Methodology, driving efficiency and collaboration in project execution.
Overview
5
5
years of professional experience
Work History
Technical Writer
eQ Technologic
Pune
05.2023 - Current
- Developed and maintained online helps and technical documentation on Madcap Flare for complex software applications based on Data as a Service (DaaS) platform in compliance with the organization's style guidelines and standards.
- Collaborated with Subject Matter Experts to extract technical information, enhancing accuracy and clarity of documentation.
- Edited and proofread technical documents to improve writing clarity, accessibility, and usability based on audience needs analysis.
- Performed periodical testing of the Help system on the product's User Interface (UI) to verify if the product or the feature has been documented as per the expectations of the product's performance.
- Used style guides and templates to ensure consistency and maintain high quality documentation.
- Focused on building Information Experience along with regular documentation and created workflows for building software development solutions.
- Implemented AI tools such as ChatGPT and Microsoft Copilot for refining content quality in technical documentation.
- Utilized version control systems such as SVN to manage documentation and track changes.
- Implemented content management systems such as SharePoint to facilitate documentation accessibility and collaboration.
- Implemented agile methodologies to document software development processes and track project progress.
- Participated in industry conferences and workshops to stay abreast of best practices and emerging technologies in technical writing.
- Mentored and trained junior technical writers, fostering skill development and creating documentation repositories for effective knowledge transfer.
- Created and maintained knowledge bases and FAQs to provide self-service support for users.
- Tools: MadCap Flare, JIRA, Confluence, TechSmith Snagit, HTML, CSS, Figma.
Senior Associate, Help Desk
Fiserv
Pune
04.2022 - 05.2023
- Communicated with clients from banks across U.S. and Europe via email and telephone, resolving queries on defective ATMs and troubleshooting faults to ensure smooth operation.
- Prepared documentation and manuals to assist clients in troubleshooting software issues related to ATMs and solutions like mobile capture.
- Reported unresolved issues to appropriate support teams for further action.
- Tools: MS Word, MS Excel, MS Powerpoint.
Junior Editorial Advisor
Springer Nature Technology and Publishing Solutions
Pune
09.2021 - 04.2022
- Reviewed, edited and proofread manuscripts while identifying the various avenues for improvement in the manuscripts in terms of their grammatical accuracy and spellings, syntax and punctuation.
- Ensured consistency in style, fonts, images, and tone through document creation after editing manuscripts.
- Recommended relevant journals for author's manuscripts to streamline publication process.
- Resolved author queries regarding manuscript submission and publication through effective communication via email and phone.
- Created documents using flowcharts and images on MS Visio for guiding the authors through the process of submission to the editors for their publication in the journals.
- Tools: MS Visio, MS Word, MS Powerpoint.
Education
Post Graduate Diploma - Technical Writing in Business Management
Symbiosis Centre For Distance Learning (SCDL)
Pune, Maharashtra12.2024
MBA - Management Information System, Database
Periyar University
Salem, Tamil Nadu08.2023
M.A. - English
Calcutta University
Kolkata, West Bengal07.2015
B.A. - English
St. Xavier's College, Kolkata
Kolkata, West Bengal03.2013
High Schools (ISC) - Humanities
St. Teresa's Secondary School
Kolkata, West Bengal02.2010
Xth - I.C.S.E.
Augustine's Public School
Howrah, West Bengal02.2008
Skills
- Technical Writing
- Technical Documentation
- Content development
- Editing, proofreading
- Online Help
- DITA
- XML
- HTML
- CSS
- UI/UX
- Information Architecture
- Figma
- Madcap Flare
- TechSmith Snagit
- ChatGPT, Copilot
- Prompt Engineering
- Agile project methodology
- Software development lifecycle
- Document development lifecycle
- Tortoise SVN
- JIRA
- Confluence
- MS Office
- MS Visio
- Communication skills
- MSTP
- Document development lifecycle
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
French
Intermediate (B1)
B1
Timeline
Technical Writer
eQ Technologic
05.2023 - Current
Senior Associate, Help Desk
Fiserv
04.2022 - 05.2023
Junior Editorial Advisor
Springer Nature Technology and Publishing Solutions
09.2021 - 04.2022
Post Graduate Diploma - Technical Writing in Business Management
Symbiosis Centre For Distance Learning (SCDL)
MBA - Management Information System, Database
Periyar University
M.A. - English
Calcutta University
B.A. - English
St. Xavier's College, Kolkata
High Schools (ISC) - Humanities
St. Teresa's Secondary School
Xth - I.C.S.E.
Augustine's Public School