Pushti Shah
Vadodara
Summary
A dedicated and detail-oriented professional with experience across education administration, banking, client coordination, and content management. Skilled in building strong, trust-based relationships, addressing stakeholder needs, and delivering end-to-end support with empathy and efficiency. Brings a balanced combination of operational accuracy, clear communication, and problem-solving abilities, supported by strong English proficiency and writing skills. Experienced in handling sensitive interactions, managing records and finances, coordinating events, and supporting leadership and cross-functional teams. Known for adaptability, reliability, and a people-first approach, with the ability to manage multiple responsibilities while maintaining service quality and professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Parent Facing Executive/Administrator
Global Discovery School
04.2025 - Current
- Serve as the primary point of contact for parents, addressing queries, resolving concerns, and ensuring end-to-end support while building strong, trust-based relationships.
- Manage student administrative records, including maintaining registers, facilitating new admissions, screening student profiles, and conducting eligibility and criteria checks.
- Assess children during the admission process through skill-based evaluations, observe behavioral and developmental readiness, and ensure alignment with the benchmarks prior to admission.
- Cross-verify assessment papers and audit pre-primary academic books to maintain academic accuracy, consistency, and quality standards.
- Draft and send daily emails, notices, and professional communications to parents, ensuring clear, timely, and effective information flow.
- Plan and manage school events such as Sports Fiesta, Annual Concerts, and Donation Drives, including coordination, cash collection, fee handling, receipt generation, and maintaining accurate financial records.
- Design and customize banners, promotional materials, and social media content to support school branding, communication, and outreach initiatives.
- Assist the principal with Udise entries and coordinate closely with teachers for academic and co-curricular activities.
- Interview potential teaching staff and evaluate candidates based on experience, educational qualifications, language proficiency, and overall suitability.
- Maintain staff attendance records, address attendance-related concerns politely yet firmly, and ensure timely submission of attendance data to management for accurate and on-time salary processing.
- Handle fee payments, prepare receipts, report operational issues, and coordinate documentation and data with upper management (trustees).
- Provide care, reassurance, and emotional support to children when required, contributing to a safe and nurturing school environment.
Customer Care Executive
HDFC Bank
12.2024 - 04.2025
- As a Cashier/Customer Care Executive (CCE) at HDFC Bank across multiple branches, my primary focus was on building strong relationships with customers while managing their banking needs efficiently. I handled cash transactions with accuracy and ensured smooth branch operations, but my role went beyond transactions.
- I proactively addressed customer queries, resolved issues, and ensured a high level of satisfaction, creating a positive and trustworthy experience for every client. Additionally, I supported sales initiatives and promoted banking products, enhancing customer engagement and contributing to branch growth.
- This experience honed my skills in relationship management, problem-solving, effective communication, and providing personalized support—skills directly applicable to roles focused on parent and client engagement.
Talent Acquisition Specialist
Collabera
04.2024 - 08.2024
- I worked closely with US-based clients and candidates, primarily from the Texas region, managing the hiring process end to end. My responsibilities included screening and reviewing resumes, understanding client requirements and compliance needs, coordinating interviews, and supporting onboarding processes.
- A key aspect of my role involved coordinating with internal teams to ensure smooth and timely execution of hiring activities, while maintaining clear communication between clients and candidates. I focused on ensuring a seamless experience for all stakeholders throughout the process.
- Developing and maintaining strong professional relationships, along with providing consistent support and guidance, was central to my role and contributed to successful long-term collaborations.
Freelance Content Writer
Flawless technologies
07.2022 - 01.2023
- Assisted with proofreading and editing written content to ensure grammatical accuracy, clarity, and consistency across communications.
- Created content for websites, banners, posters, and other promotional materials in alignment with brand guidelines and communication objectives.
- Supported the planning, creation, and management of social media content, particularly for Instagram, including captions, visuals, posting schedules, and basic audience engagement.
- Collaborated with the team to maintain a consistent brand voice and enhance online visibility and engagement.
Content Writer and Editor
Hirequest Recuirters
01.2020 - 02.2020
- 1-month experience as an Intern for 'Content writing' at HireQuest Pvt Ltd.
Education
English (Master's degree) -
Maharaja Sayajirao University of Baroda
Vadodara, Gujarat12.2025
Creative English Writing (Diploma in Creative English Writing) - undefined
IGNOU
Baroda, GUJARAT, INEnglish Literature (BA Honours) graduate - Literature Honours
MS University
Vadodara, Gujarat05.2022
Skills
- Relationship Management & Stakeholder Engagement
- Customer Service & Parent Support
- Multitasking & Time Management
- Professional Writing & Content Creation
- Advanced English Proficiency (Written & Verbal)
- Strong Vocabulary & Clear Articulation
- Proofreading & Editing with High Attention to Detail
- Blog Writing & Long-Form Content Development
- Content Writing Across Diverse Topics
- SEO Writing & Keyword Research
- Creative Direction & Content Ideation
- Social Media Content Management
- Strong Verbal Communication & Presentation Skills
- Reasoning & Persuasive Pitching Ability
- Ability to Work Under Deadlines & Meet Targets
- Adaptability in Writing Tone & Style
- Data Accuracy & Documentation Skills
- Conflict Resolution & Problem-Solving
- Team Coordination & Cross-Functional Collaboration
Accomplishments
- Won multiple essay-writing competitions during academic years, reflecting strong writing and language proficiency.
- Participated in stage events and public speaking activities, demonstrating clear communication and confidence.
- Successfully secured multiple candidate hires at Collabera through end-to-end coordination with clients and candidates.
- Drove customer acquisition and supported business growth initiatives at HDFC Bank through effective customer engagement.
- Enrolled multiple students and successfully completed admissions at Global Discovery School through proactive parent engagement and follow-through.
Certification
- IELTS – Band 8 (Strong proficiency in English language communication)
- Diploma in Creative Writing in English – Indira Gandhi National Open University (IGNOU)
Languages
Gujarati - Expert
English - Expert
Hindi - Fluent
Timeline
Parent Facing Executive/Administrator
Global Discovery School
04.2025 - Current
Customer Care Executive
HDFC Bank
12.2024 - 04.2025
Talent Acquisition Specialist
Collabera
04.2024 - 08.2024
Freelance Content Writer
Flawless technologies
07.2022 - 01.2023
Content Writer and Editor
Hirequest Recuirters
01.2020 - 02.2020
Creative English Writing (Diploma in Creative English Writing) - undefined
IGNOU
English Literature (BA Honours) graduate - Literature Honours
MS University
English (Master's degree) -
Maharaja Sayajirao University of Baroda
Links
http://shahpushti1610.wixsite.com/soultalks