Puspa Roy
Bengaluru
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Supervisor
Mantra Pvt. Ltd.
Bangalore
09.2025 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity and provided constructive feedback to enhance team performance.
- Guided and directed subordinates on job duties and responsibilities to ensure clarity and accountability.
- Trained staff on customer service standards and operational procedures to improve service delivery.
- Complied with company policies, objectives and communication goals.
Data Entry Operator
Flipkart
Bangalore
03.2024 - 07.2025
- Entered data into company databases and systems, ensuring accuracy and integrity.
- Reviewed and verified data for consistency and accuracy, contributing to reliable information management.
- Maintained organized records to support efficient retrieval of information.
- Assisted in training new team members on data entry processes, fostering team knowledge and efficiency.
Senior Assistant
Flipkart
Bangalore
04.2021 - 02.2024
- Managed scheduling and calendar activities for senior management to optimize time management.
- Coordinated communication between departments to streamline project workflows effectively.
- Coordinated administrative tasks across departments to facilitate seamless operations.
- Managed daily administrative tasks to support operational efficiency at Flipkart.
- Assisted in creating reports and presentations for management meetings and reviews.
Education
Bachelor of Arts -
Bolpur College
Bolpur , India 06.2020 - 06.2026
Srinanda High School
Bolpur , India Skills
- Problem resolution
- Time management
- Training coordination
- Communication skills
- Safety protocols
- Relationship building
- Employee motivation
- Data analytics
- Decision-making
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Supervisor
Mantra Pvt. Ltd.
09.2025 - Current
Data Entry Operator
Flipkart
03.2024 - 07.2025
Senior Assistant
Flipkart
04.2021 - 02.2024
Bachelor of Arts -
Bolpur College
06.2020 - 06.2026
Srinanda High School