Puvvala Karthik
Systems Engineer
Hyderabad
Summary
Experienced Helpdesk Support Engineer with 2 years of experience in IT. Familiar with user support and root cause analysis. Advanced knowledge of Windows operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Systems Engineer
OSI Digital
Hyderabad
02.2020 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications.
- Working on user activation and deactivation process, purchasing the licenses, creating tickets for shipping the hardware replacement.
- Working on Forticlient VPN.
- Working on ADDS and ADUC console under Server Manger.
- Working on Domain Join, Network IP changed Static to Dynamic, Dynamic to static Vise versa.
- Working on O365 Exchange servers such as users management, SMTPS, Mail delegations, Share point access.
- Phone system management, Ring-central & IC (Interaction Client)
- Giving Admin access, updated GPO for Single or Multiple users, verify and test the sound settings, Monitoring soft phones.
- Participated in the effective communication of the IT Help Desk by handling requests, tracking work tickets, maintaining equipment inventories.
- Worked on Azure Technology.
- Worked on enabling MFA for users.
- Providing required information to the client such as PID and Salesforce access.
- Working on WVD( Windows Virtual Desktop ) handled customers tasks scenarios for Single and Multiple users.
- Provided better support for WVD and had acquired a good knowledge from the scratch such as host pools, workspace, computer OU and Domain.
- Restarting the VMs, Reallocating a new VM and also associating the users on the particular VM.
- Installing a new WVD remote desktop software to the customers and connecting the VM in Azure by using a workspace link.
- Creating Azure Subscriptions and Resource Group, Resource manager organized into resource groups.
- Azure Virtual Networks and Network Security.
- Create and configure Windows and Linux VMs in Azure.
- VMs with extended through Custom Scripts and Desired state configuration.
- Working on Storage account Standard and premium Storage endpoints.
- Azure Storage Explorer to manage data working on shared access signature (SAS) are used to provide delegated access to resources.
- Understanding disks and storage - Azure Blob Storage, Azure Files, and structured storage types like Table and Queue storage.
- Azure backup as a data protection solution and working with Azure File Sync.
- Worked on O365 Admin and exchange admin Technology.
- Good experiencing on O365 admin center and also provided great supports for the customers.
- Assigning and removing license.
- On boarding the users and Deactivating/ removing the users.
- Giving email access in outlook via shared or regular mailbox.
- Adding or removing the DLs.
- Providing access (read/ modify, exit ) permission to SharePoint.
- Blocking and whitelisting the emails.
Education
B.Tech(Bachelor of Technology) - Electronics And Communications Engineering
Andhra Loyola Institute of Engineering &Technology
Vijayawada 06.2015 - 05.2019
Intermediate - MPC
Narayana Junior College
Vijayawada 06.2013 - 03.2015
Skills
Active Directory
O365 Helpdesk Admin
Azure Admin
Ticket Management
Client Relationship Management
Desktop Support
Telephone Etiquette
Timeline
Systems Engineer
OSI Digital
02.2020 - Current
B.Tech(Bachelor of Technology) - Electronics And Communications Engineering
Andhra Loyola Institute of Engineering &Technology
06.2015 - 05.2019
Intermediate - MPC
Narayana Junior College
06.2013 - 03.2015