P VISHAL KUMAR
Bengaluru
Summary
Dedicated and adaptable professional with strong communication skills and a commitment to enhancing customer satisfaction. Proven ability to resolve customer issues, prioritizing first-contact resolution for increased satisfaction. Seeking an opportunity to contribute to a dynamic organization, leveraging knowledge and skills for organizational growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SME Grade II
Teleperformance Global Services
02.2024 - Current
- Efficiently resolved complex customer issues escalated from social media platforms, including Twitter and Instagram, ensuring prompt and professional handling to achieve high customer satisfaction
- Provided expert guidance and support to team members, serving as the go-to resource for resolving advanced customer queries and issues
- Identified recurring challenges and collaborated with cross-functional teams to develop and implement strategies that enhanced service delivery and reduced issue recurrence
- Facilitated training sessions for new hires and conducted refresher workshops to elevate team competencies, ensuring alignment with best practices and latest procedures
- Monitored team performance, providing constructive feedback and performance metrics reports to help drive continuous improvement
- Worked closely with Quality Assurance, Operations, and Client Management teams to ensure seamless service delivery and alignment with client expectations
- Engaged with clients to understand their needs, participated in meetings, and provided updates on escalated issues, contributing to enhanced client satisfaction
- Maintained comprehensive documentation of escalated cases and prepared detailed reports for management, highlighting key trends and actionable insights.
Customer Support Associate
Ebixcash Global Services Private Limited
04.2022 - 01.2024
- Tracked customer support requests and developed reports to identify and address recurring customer issues
- Resolved customer queries with a focus on first-contact resolution, leading to increased customer satisfaction.
Education
BCA -
Daksha University
Bangalore01.2019
12th -
Sri Sai Correspondance College
Hassan01.2015
SSLC -
CBSE
Kolar01.2013
Skills
- Strong analytical skills
- Training and mentoring
- Customer Focus
- Innovative thinking
- Teamwork and Collaboration
- Time Management
Accomplishments
- Best Quality Performer for the month of October in the Porter process.
- Best Performer from March to July in the TVS process.
Certification
- Proficient in Microsoft Office Suite, including MS Word, MS Excel, and MS PowerPoint.
- Capable of creating and formatting documents, spreadsheets, and presentations to effectively communicate research findings, project proposals, and technical reports.
- Skilled in utilizing MS Excel for data analysis, visualization, and statistical calculations.
Languages
English
Hindi
Telegu
Kannada
Personal Information
- Father's Name: N PAPULAPPA
- Mother's Name: VEENA
- Date of Birth: 02/21/95
- Gender: Male
Areas Of Interest
- Watching Movies
- Listening Song
Disclaimer
I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.
Timeline
SME Grade II
Teleperformance Global Services
02.2024 - Current
Customer Support Associate
Ebixcash Global Services Private Limited
04.2022 - 01.2024
BCA -
Daksha University
12th -
Sri Sai Correspondance College
SSLC -
CBSE
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