Travel
P V V Meganath Reddy
Subject Matter Expert
Hyderabad
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Language
Work History
Customer Service Subject Matter Expert
Tech Mahindra
11.2021 - 12.2024
- Developed junior team members and cultivated collaborative culture
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction
- Supported exchange of feedback and communication between management and associates
- Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
- Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.
- Championed a culture of continuous learning within the team, fostering an environment that encouraged skill development and growth opportunities.
Senior Technical Support Associate
Genpact India Pvt Ltd.
02.2019 - 05.2020
- Assigned tasks, reviewed performance and devised improvement plans or corrections
- Developed junior team members and cultivated collaborative culture
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Collaborated with cross-functional teams to develop innovative solutions for recurring problems.
Process Associate
Hinduja Global Solutions
08.2016 - 02.2018
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
Education
BBA - Business Administration
Aurora Degree College
Hyderabad 6 2016 - 02.2018
Skills
Escalation Handling
First Contact Resolution
Active listening
KPI Driven
Technical comfort
Cross Team Collaboration
Critical Thinking
Customer Relations
Customer Service
Customer Empathy
Customer focus
Problem-solving abilities
Teamwork and collaboration
Interests
Yoga
Art
Accomplishments
- Supervised team of 15 staff members.
- Achieved Best Mentor by completing tasks assigned with accuracy and efficiency.
- Collaborated with team in the development of Technical support customer service.
Timeline
Customer Service Subject Matter Expert
Tech Mahindra
11.2021 - 12.2024
Senior Technical Support Associate
Genpact India Pvt Ltd.
02.2019 - 05.2020
Process Associate
Hinduja Global Solutions
08.2016 - 02.2018
BBA - Business Administration
Aurora Degree College
6 2016 - 02.2018