Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
Generic

P V V Meganath Reddy

Subject Matter Expert
Hyderabad

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Language

Work History

Customer Service Subject Matter Expert

Tech Mahindra
11.2021 - 12.2024
  • Developed junior team members and cultivated collaborative culture
  • Promptly addressed concerns, complaints and inquiries to meet customer satisfaction
  • Supported exchange of feedback and communication between management and associates
  • Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
  • Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.
  • Championed a culture of continuous learning within the team, fostering an environment that encouraged skill development and growth opportunities.

Senior Technical Support Associate

Genpact India Pvt Ltd.
02.2019 - 05.2020
  • Assigned tasks, reviewed performance and devised improvement plans or corrections
  • Developed junior team members and cultivated collaborative culture
  • Promptly addressed concerns, complaints and inquiries to meet customer satisfaction
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Collaborated with cross-functional teams to develop innovative solutions for recurring problems.

Process Associate

Hinduja Global Solutions
08.2016 - 02.2018
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
  • Independent problem solver who took initiative in researching solutions without needing excessive supervision.

Education

BBA - Business Administration

Aurora Degree College
Hyderabad
6 2016 - 02.2018

Skills

Escalation Handling

First Contact Resolution

Active listening

KPI Driven

Technical comfort

Cross Team Collaboration

Critical Thinking

Customer Relations

Customer Service

Customer Empathy

Customer focus

Problem-solving abilities

Teamwork and collaboration

Interests

Travel

Yoga

Art

Accomplishments

  • Supervised team of 15 staff members.
  • Achieved Best Mentor by completing tasks assigned with accuracy and efficiency.
  • Collaborated with team in the development of Technical support customer service.

Timeline

Customer Service Subject Matter Expert

Tech Mahindra
11.2021 - 12.2024

Senior Technical Support Associate

Genpact India Pvt Ltd.
02.2019 - 05.2020

Process Associate

Hinduja Global Solutions
08.2016 - 02.2018

BBA - Business Administration

Aurora Degree College
6 2016 - 02.2018

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P V V Meganath ReddySubject Matter Expert