Qaiser Saiyed
Mumbai
Summary
A Proactive & Dynamic Automotive Aftersales (Service & Bodyshop) Management Professional offering over 23 years of career advancements. Targeting new heights of success with integrity, hard work & dedication & leaving a mark of excellence on every step with a company providing continuous learning & development opportunities in a fast-paced & continually evolving environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Workshop Manager
Gino's Automotive Repair Centre (Workshop & Bodyshop)
Fremantle
10.2023 - 04.2024
- Developed and implemented strategies to maximize efficiency and minimize costs.
- Managed daily operations of the workshop, including scheduling personnel and allocating resources.
- Identified areas where improvements could be made in terms of operational efficiency.
- Managed and supervised a team of technicians,panel beaters, painters, detailers, foreman and other staff members.
- Assessed customer needs accurately in order to provide appropriate solutions.
- Trained new staff members on proper procedures for completing repairs safely and correctly.
- Trained new employees on company policies, procedures, and safety guidelines.
- Coordinated with insurance companies for repairs and estimates.
- Resolved customer complaints regarding quality of service or delays in completion times.
- Conducted periodic inspections of tools, equipment, facilities and vehicles to ensure proper maintenance is being done.
- Analyzed financial statements to ensure profitability of the body shop's operations.
- Monitored employee performance and provided feedback as needed.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Assisted in developing effective marketing strategies to increase business.
- Complied with federal, state and local regulations affecting workshop operations.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
- Implemented business development, customer service and maintenance strategies resulting in increased production yield.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
Bodyshop Manager
Landmark Cars Ltd. (Authorized Dealership Mercedes Benz)
Mumbai
05.2022 - 08.2023
- Set and forecasted goals and objectives for the bodyshop department, ensuring a consistent drive to achieve them.
- Prepares and administers body shop's annual operating budget.
- Maintained efficient daily operations in the body shop by managing a team of staff members through hiring, training, and scheduling.
- Ensured accountability for workload planning resulting in improved efficiency and productivity.
- Achieved high levels of customer satisfaction by consistently identifying and addressing areas for improvement.
- Developed and nurtured long-lasting connections with customers, resulting in enhanced repeat and referral business opportunities.
- Developed solid working relationships with insurance companies and surveyors.
Certified Bodyshop Supervisor
Zawawi Trading Company LLC (Authorized Dealership Mercedes Benz)
Muscat
06.2015 - 12.2021
Works Manager
Vitesse Pvt. Ltd.
Mumbai
05.2013 - 05.2015
Service Advisor/Bodyshop Controller
Al Jazirah Vehicle Agency
Riyadh
07.2010 - 07.2012
Service Advisor
Automotive Manufacturers Pvt. Ltd.
Navi Mumbai
04.2008 - 03.2010
Workshop Incharge
Citylink Cars Pvt. Ltd.
Mumbai
09.2003 - 03.2008
Service Advisor
Sai Automobile Sales & Service Ltd.
Mumbai
07.2000 - 07.2003
Technician
Sai Automobile Sales & Service Ltd.
Mumbai
10.1998 - 07.2000
Education
Technical Certification - Automotive Mechanics
08-1997
Skills
- Customer Retention Strategies
- Technical knowledge
- Staff Training and Development
- Process Improvement
- Customer Service
- Employee Development
- Budget Management
- Cost Control
- Team building
- Performance Evaluation
- Continuous Improvement
- Organizational Skills
- Interpersonal Communication
- Time management abilities
- Staff Development
- Managing Operations and Efficiency
Accomplishments
- Awarded for the best highest body & paint business growth for the year 2022-2023.
- Best Body Shop in GCC region 3rd position – 2017.
- PDR & Smart Repair Implementation – 2016.
- Audatex Estimation System Implementation – 2015.
Certification
- Mercedes Benz Certified Manager
- Mercedes Benz Supervisor Level 1 & 2
- Ford Motor Bodyshop Manager
- Ethics, Values & Diversity
- Fire Warden
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1
Timeline
Workshop Manager - Gino's Automotive Repair Centre (Workshop & Bodyshop)
10.2023 - 04.2024
Bodyshop Manager - Landmark Cars Ltd. (Authorized Dealership Mercedes Benz)
05.2022 - 08.2023
Certified Bodyshop Supervisor - Zawawi Trading Company LLC (Authorized Dealership Mercedes Benz)
06.2015 - 12.2021
Works Manager - Vitesse Pvt. Ltd.
05.2013 - 05.2015
Service Advisor/Bodyshop Controller - Al Jazirah Vehicle Agency
07.2010 - 07.2012
Service Advisor - Automotive Manufacturers Pvt. Ltd.
04.2008 - 03.2010
Workshop Incharge - Citylink Cars Pvt. Ltd.
09.2003 - 03.2008
Service Advisor - Sai Automobile Sales & Service Ltd.
07.2000 - 07.2003
Technician - Sai Automobile Sales & Service Ltd.
10.1998 - 07.2000
Saboo Siddik Polytechnic - Technical Certification, Automotive Mechanics
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