QAMRUN NISA
BARAMULLA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Khyber Himalia Resort and Spa
Gulmarg
12.2023 - Current
- Greeted guests and sat customers at tables or in waiting areas.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Spoke with patrons to drive satisfaction with food and service.
- Took reservations from patrons by phone or online.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Restaurant Hostess
Bollywood curre Hotel Srinagar
SRINAGAR
08.2023 - 12.2023
- Answered telephone to provide dining information and take reservations.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted guests and sat customers at tables or in waiting areas.
- Helped service staff handle demand by distributing food and beverages.
- Provided menus and answered questions about menu items and specials.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Restaurant Hostess
Radisson Grand Mumtaj Srinagar
SRINAGAR
02.2022 - 07.2023
- Answered phones promptly to record and confirm reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Provided menus and answered questions about menu items and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Education
Bachelor of Arts -
GOVT DEGREE COLLAGE
BARAMULLA10+2
GOVT GIRLS TOWN HIGHER SECONDARY COLLAGE
BARAMULLA1 YEAR BASIC COMPUTER DIPLOMA
ELITE INSITUTE
BARAMULLASkills
- Table setting arrangements
- Kitchen staff coordination
- Reservation coordination
- Group reservations management
- Service orientation
- Hospitality management
- Reservation handling
- Dietary restriction knowledge
- POS system operations
- Buffet setup and takedown
- Problem-solving
- Greeting guests
- High-volume phone answering
- Waitlist management
- Shift coordination
Languages
Hindi
First Language
English
Beginner
A1
Urdu
Beginner
A1
Kashmiri
Beginner
A1
Timeline
Restaurant Hostess
Khyber Himalia Resort and Spa
12.2023 - Current
Restaurant Hostess
Bollywood curre Hotel Srinagar
08.2023 - 12.2023
Restaurant Hostess
Radisson Grand Mumtaj Srinagar
02.2022 - 07.2023
Bachelor of Arts -
GOVT DEGREE COLLAGE
10+2
GOVT GIRLS TOWN HIGHER SECONDARY COLLAGE
1 YEAR BASIC COMPUTER DIPLOMA
ELITE INSITUTE
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