Hi, I’m
QASIM ALI
IT Support Engineer & System Administrator
Bhopal
Summary
IT Support Engineer & System Administrator with 8+ years of experience, including Team Lead responsibilities and operational coordination. Strong background supporting Java R&D environments, managing escalations, mentoring engineers, and ensuring SLA-driven service delivery. Expertise in Active Directory, Azure AD, Microsoft 365, ServiceNow, endpoint management, and IT process optimization.
Overview
3
Languages
2
Certifications
15
years of professional experience
Work History
Java R&D
Sr. Process Coordinator / Team Lead
01.2022 - Current
Job overview
- Lead IT support operations for Java R&D teams.
- Mentor engineers and manage escalations.
- Coordinate with development and infrastructure teams.
Deloitte
Analyst (IT Support)
01.2022 - 12.2022
Job overview
- Delivered L1/L2 support to global users.
- Acted as shift lead and escalation handler.
Tech Mahindra
Senior Technical Support Executive
01.2013 - 01.2015
Job overview
- Supported Verizon FiOS broadband and VoIP services.
Knoah Solutions
Subject Matter Expert (SME – L2)
01.2011 - 01.2013
Job overview
- Led L2 escalations and mentored engineers.
Education
Bachelor of Computer Applications
Skills
IT Service Desk Operations (L1/L2/L3)
Team Leadership & Team Lead Experience
Java R&D IT Support Operations
Escalation Management & Engineer Mentoring
Active Directory & Azure AD Management
Microsoft 365 Administration
Endpoint & Infrastructure Support
ITIL Incident, Problem & Change Management
Stakeholder Communication & SLA Governance
Certification
MCSA — 2013
Timeline
Sr. Process Coordinator / Team Lead
Java R&D
01.2022 - Current
Analyst (IT Support)
Deloitte
01.2022 - 12.2022
Senior Technical Support Executive
Tech Mahindra
01.2013 - 01.2015
Subject Matter Expert (SME – L2)
Knoah Solutions
01.2011 - 01.2013
Bachelor of Computer Applications