Qhurrath Ul Ain
Bengaluru
Summary
Dedicated Service Associate with proven skills in complaint handling, chat support, and problem solving. Committed to delivering exceptional customer service and ensuring satisfaction across diverse interactions.
Overview
8
8
years of professional experience
Work History
Service Associate
Herbalife International India Pvt Ltd
Bengaluru
08.2019 - Current
- Assisted customers with inquiries and provided product information.
- Handled customer complaints professionally, and resolved issues promptly on the Escalation Helpdesk.
- Handled chat support in both English and Hindi.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided voice-over recordings for IVR promotions and post-call surveys.
- Supported Outbound campaigns for event confirmation and return to origin (RTO) resolutions.
Worked as an Service Agent
Nestaway
Bengaluru
06.2018 - 06.2019
- Facilitated client acquisition of suitable rental properties through targeted assistance.
- Documented tenant feedback to enhance service quality and overall satisfaction.
- Conducted follow-ups with customers to verify satisfaction levels with provided services.
- Confirmed bookings post follow-up to ensure accuracy and completeness.
Education
Completed 12th - Commerce
St. Joseph's Convent PU Collage
Bengaluru04-2017
Skills
- Customer service
- Chat support
- Problem solving
- Time management
- Complaint handling
- Team player mentality
- Computer skills
- MS office
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Timeline
Service Associate
Herbalife International India Pvt Ltd
08.2019 - Current
Worked as an Service Agent
Nestaway
06.2018 - 06.2019
Completed 12th - Commerce
St. Joseph's Convent PU Collage