KATHIRAVAN VISWANATHAN

• To work with enthusiasm, confidence and to utilize my skills and abilities to seek a unique position, in the field of information technology, that offers professional growth while being resourceful, innovative and flexible.
• 13+ Years of Hands-on experience in production support and maintenance.
• Co-ordinate with clients and ensure smooth functioning of the system.
• Assist in business development and manage client relationship.
• Adept at learning and adaptable to diversify work environment.
• Team player with good communication and interpersonal skills.

• Preparing Enhanced project documentation for live application
• Providing batch Monitoring, Mail monitoring and 24X7 production support.
• Preparing SME (subject matter expertise) documents and SOP (Standard Operating Procedure).
• Analyse, diagnose errors, fix bugs in application.
• Production support of large and critical network with 24/7 uptime.
• Worked on attending production calls, troubleshooting the application and resolving bugs.
• Having good analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels.
• Ability to work in teams and independently with minimal supervision to meet deadlines.

• SQL, UNIX, Control-M - 6.4.1 and 8.0.0, Splunk, Mainframe, Abinitio, CA Automation Tool, Operational Console
• StatTracker, Azure, Atlassian, HP service manager, WinSCP, File Zilla, Service Now, Dynatrace

ITIL V4 Foundation Certificate in ITSM