Quashif Shaikh
Mumbai
Summary
With a proven track record at Gebbs Healthcare Solutions, I excel in CRM software and team coaching, enhancing customer retention and sales by up to 150%. My expertise in complaint handling and process improvement initiatives drives operational excellence and superior customer service.
Overview
6
6
years of professional experience
Work History
Customer Advisor
Techmahindra Limited.
Mumbai
02.2023 - Current
- Demonstrated a strong understanding of company policies and procedures.
- Strengthened customer retention by offering discount options.
- Supported sales team members to drive growth and development.
- Participated in team meetings to share ideas for improving processes.
- Provided product information to customers.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Updated records in the CRM system for accurate tracking of customer interactions.
Senior AR Analyst
Gebbs Healthcare Solutions.
Navi Mumbai
02.2022 - 12.2022
- Reconciled or entered report discrepancies found in financial records.
- Classified and summarized financial data to compile and enter in financial records
- Handled accounts payable and receivable, including invoicing and payment processing.
- Performed financial calculations for amounts due, interest charges and balances.
- Analyzed customer credit worthiness and established payment terms accordingly.
- Identified opportunities for process improvement initiatives within the AR department.
Senior Customer Service Representative
Signatize Med-Tech.
Thane
09.2019 - 11.2021
- Oversaw and guided team in handling customer call escalations, mentoring new employees on customer service.
- Maintained accurate records of all customer interactions in CRM system.
- Reached a sales target of up to 150% higher.
Customer Service Executive
5 Paisa.
Thane
09.2018 - 07.2019
- I was a support for Demat trading accounts.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided top quality control and eliminated downtime to maximize revenue.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Commerce - Commmerce
Yashwantrao Chawan Open University
Nashik07-2023
Skills
- CRM software
- Complaint handling
- Active learning
- Refunds processing
- Promotional support
- Merchandise upselling
- Time management
- Team coaching
Affiliations
- I write lyrics.
- Created and produced music compositions and beats
Accomplishments
- I have been awarded as a Rookie of the year in my current organization.
- I have been selected as a "Performer of the month" several times.
- I got a several appreciations from clients for delivering outstanding performances.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Elementary (A2)
A2
Timeline
Customer Advisor
Techmahindra Limited.
02.2023 - Current
Senior AR Analyst
Gebbs Healthcare Solutions.
02.2022 - 12.2022
Senior Customer Service Representative
Signatize Med-Tech.
09.2019 - 11.2021
Customer Service Executive
5 Paisa.
09.2018 - 07.2019
Bachelor of Commerce - Commmerce
Yashwantrao Chawan Open University
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