Quazi Nizamuddin
Sales Professional
Lucknow
Summary
Professional Summary: Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
6
6
years of professional experience
19
19
years of post-secondary education
Work History
Senior Executive - Reservation & Sales Support
Salam Air (GSA-Aeroprime Services Private Limited)
01.2024 - Current
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Streamlined operations to maximize business efficiency and profits.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
- Developed effective business strategies to capitalize on emerging market trends.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
ASST. MANAGER - OPERATIONS
RIYAZ TRAVELS PVT. LTD.
04.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
EXECUTIVE - AIRPORT OPERATIONS AND CUSTOMER SERVICE
INDIGO
12.2020 - 04.2023
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
EXECUTIVE - RESERVATION AND TICKETING
OMAN AIR (GSA - RL AVIATION SERVICES PVT. LTD.)
01.2019 - 01.2020
- Responded quickly to telephone, email and in-person requests to book tickets or update services.
- Reduced booking errors with meticulous attention to detail and thorough verification procedures.
- Collaborated with sales team to upsell premium services, resulting in increased revenue.
- Actively monitored competitor fares and promotions, adjusting pricing strategies accordingly to maximize occupancy rates.
- Strengthened relationships with travel agents and corporate clients, securing repeat business and referrals.
- Maximized revenue by turning simple inquiries into reservations.
- Maintained accurate records of reservations, ensuring seamless communication between departments.
- Supported marketing initiatives by creating targeted promotional offers.
Education
Bachelor of Arts - English And Geography
RAM MANOHAR LOHIA AVADH UNIVERSITY
05.2017 - 05.2020
Diploma - Aviation, Hospitality And Travel Management
FRANKFIN INSTITUTE OF AIR HOSTESS TRAINING
Lucknow, India 04.2001 - 05.2017
Skills
Sales and Revenue Management: Ability to set and achieve revenue targets for each agencyExperience in analyzing sales data and trends to optimize revenue performance
Relationship Management: Strong interpersonal skills to maintain effective relationships and rapport with key agents, corporate, and external customersProven ability to negotiate and influence decisions to foster sustainable relationships and increase market share
Competitive Analysis and Strategy: Skill in tracking competitors' pricing strategies and market movesAbility to develop and implement competitive strategies based on pricing analysis and market trends
Customer Service and Communication: Excellent communication skills to liaise, negotiate, and collaborate both internally and externallyExperience in providing efficient sales service aligned with business requirements and maintaining customer satisfaction
Market Knowledge and Trend Awareness: Knowledge of market trends and leading practices in the airline industry, particularly in pricing and sales strategiesAbility to identify growth opportunities and make informed recommendations based on market insights
Collaboration with Marketing: Experience in collaborating with marketing teams to promote B2B sales and align strategies for market penetration
Analytical and Strategic Thinking: Strong analytical skills to measure the impact of pricing strategies, promotions, and market initiativesStrategic thinking to identify opportunities for business growth and influence decisions based on market analysis
Negotiation Skills: Proven ability to negotiate and close group queries and deals with customers and agencies
Product and Industry Knowledge: Deep understanding of airline products, policies, schedules, and updates to effectively communicate with customers and stakeholders
Adaptability and Problem-Solving: Ability to adapt to changing market conditions and customer needsStrong problem-solving skills to address challenges in sales and customer service effectively
Awards
- 2023, For Each Other Batch from In-flight Services
- 2023, You Made a Difference from In-flight Services
- 2023, LMC Star from Head Office
- 2022, 6E Claps from Sr. Executive
- 2022, For Each Other Batch from Asst. Manager
- 2022, You Made a Difference from Asst. Manager
- 2022, 6E Claps - We Couldn't Have Done It Without You from OCC
- 2022, AO&CS Rewards - 6E Sparkle from Asst. Manager
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Intermediate (B1)
Timeline
Senior Executive - Reservation & Sales Support
Salam Air (GSA-Aeroprime Services Private Limited)
01.2024 - Current
ASST. MANAGER - OPERATIONS
RIYAZ TRAVELS PVT. LTD.
04.2023 - 01.2024
EXECUTIVE - AIRPORT OPERATIONS AND CUSTOMER SERVICE
INDIGO
12.2020 - 04.2023
EXECUTIVE - RESERVATION AND TICKETING
OMAN AIR (GSA - RL AVIATION SERVICES PVT. LTD.)
01.2019 - 01.2020
Bachelor of Arts - English And Geography
RAM MANOHAR LOHIA AVADH UNIVERSITY
05.2017 - 05.2020
Diploma - Aviation, Hospitality And Travel Management
FRANKFIN INSTITUTE OF AIR HOSTESS TRAINING
04.2001 - 05.2017