Quincy Elimam Ali

• Assisted customers by answering inquiries and providing product information.
• Handled customer complaints and resolved issues promptly and professionally.
• Processed transactions accurately using point-of-sale systems.

I went through all customer complaints to ensure they get better results being offered by our company

• Collaborated with team members to ensure smooth store operations.
• Maintained knowledge of promotions and sales to enhance customer experience.
• Provided support in inventory management and restocking merchandise.
• Engaged with customers to build rapport and encourage repeat visits.
• Followed company protocols for safety and cleanliness in the workspace.
• Suggested additional products or services that may benefit the customer's needs.
• Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
• Educated customers on product features and technical details to highlight benefits.
• Developed strategies for improving the customer experience.
• Built sustainable relationships with customers through open communication.
• Processed orders, forms, applications, and requests.
• Analyzed trends in consumer behavior and preferences.
• Called potential customers to assess business needs and present value propositions.
• Created detailed reports of daily sales activities for management review.
• Greeted and assisted customers to foster positive experiences.
• Recognized security risks to properly handle situations.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.

I also have other field training like using of power equipment such as forklifts, order pickers and other tools

• Unloaded incoming shipments and organized products on the receiving dock.
• Inspected merchandise for damage and ensured proper documentation.
• Operated forklifts and pallet jacks to move inventory efficiently.

• Processed customer transactions efficiently using POS systems.
• Assisted customers with product inquiries and recommendations.
• Maintained a clean and organized checkout area for customer convenience.