Quintara Wiley
Bristol
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
12
12
years of professional experience
Work History
Account Manager
Healthcare Services Group
Elkhart
07.2020 - Current
- Replenished and arranged items to maintain appearance.
- Recruited, hired and trained new hires to optimize profitability.
- Utilized problem-solving skills when dealing with difficult customers.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Prepared monthly financial statements for each account.
Housekeeper
Healthcare Services Group
Elkhart
01.2013 - Current
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Maintained and organized cleaning supplies stock.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Emptied trash receptacles throughout the property.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Inspected furniture for damage or stains in between guest stays.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Waxed and polished wood furnishings to restore faded appearance.
Education
High School Diploma -
Elkhart Central High School
Elkhart, Indiana06-2006
Skills
- Customer service
- Project management
- Employee training
- Conflict resolution
- Time management
- Team building
- Inventory management
- Problem solving
- Communication skills
- Decision-making
- Goals and performance
- Strategic account planning
- Compliance requirements
Timeline
Account Manager
Healthcare Services Group
07.2020 - Current
Housekeeper
Healthcare Services Group
01.2013 - Current
High School Diploma -
Elkhart Central High School