Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Qutee Mehra

Palampur

Summary

Dynamic Quality Analyst with a proven track record at Rightsource Solutions, excelling in data analysis and defect tracking. Adept at enhancing product quality through strategic QA initiatives and effective communication. Recognized for reducing recurring defects and streamlining processes, driving significant improvements in operational efficiency.

Overview

5
5
years of professional experience

Work History

Quality Analyst

Rightsource Solutions
Mohali
02.2024 - Current
  • Identified bottlenecks, proposing effective QA strategies for process improvements.
  • Managed ETL processes, streamlining data flow across platforms.
  • Conducted manual and automated testing to verify software functionality and performance.
  • Performed root cause analysis, reducing recurring defects and enhancing product quality.
  • Created detailed test documentation and reports for stakeholders and audits.
  • Collaborated with developers and product managers to efficiently reproduce and resolve defects.
  • Maintained traceability between requirements, test cases, and defects to ensure comprehensive coverage.

Talent Acquisition Specialist

Cynet Health
Mohali
03.2023 - 02.2024
  • Sourced and screened candidates via job boards, social media, and professional networks to establish talent pipelines.
  • Conducted initial candidate interviews to evaluate skills and cultural fit.
  • Managed candidate communications throughout recruitment, providing timely updates and constructive feedback.
  • Scheduled interviews and coordinated with hiring managers to enhance selection efficiency.
  • Maintained accurate candidate records in ATS for effective tracking and reporting.
  • Oversaw end-to-end offer processes, including salary negotiations and onboarding procedures.
  • Conducted market research to assess talent availability and hiring trends.
  • Collaborated with clients to define role specifications, ensuring timely candidate delivery.

Sr. Support Specialist

Teleperformance
Mohali
04.2020 - 01.2023
  • Resolved customer inquiries promptly through phone, email, and live chat support.
  • Managed high volume of interactions while maintaining a positive and empathetic demeanor.
  • Documented procedures to enhance operational transparency and efficiency.
  • Escalated complex issues to appropriate teams, keeping customers informed throughout resolution processes.
  • Maintained comprehensive knowledge of company products to provide accurate assistance.
  • Achieved or exceeded KPIs in first response time, resolution time, and satisfaction scores.
  • Handled multiple queries simultaneously while ensuring high service quality and timely responses.
  • De-escalated challenging situations through active listening and effective communication techniques.

Education

Bachelor of Business Administration -

Panjab University
Chandigarh
01.2022

Intermediate/ +2 -

C.B.S.E
Chandigarh
01.2019

Matriculation -

C.B.S.E.
Chandigarh
01.2017

Skills

  • Data analysis and interpretation
  • Excel proficiency
  • Data-driven decision making
  • Critical thinking and problem solving
  • Statistical analysis and modeling
  • Quality assurance and control
  • Compliance adherence
  • Defect tracking and reporting
  • Test case design and execution
  • Communication skills
  • Product troubleshooting
  • Customer service management

Languages

Hindi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Quality Analyst

Rightsource Solutions
02.2024 - Current

Talent Acquisition Specialist

Cynet Health
03.2023 - 02.2024

Sr. Support Specialist

Teleperformance
04.2020 - 01.2023

Bachelor of Business Administration -

Panjab University

Intermediate/ +2 -

C.B.S.E

Matriculation -

C.B.S.E.

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Qutee Mehra