R. AMBIGA
Chennai
Summary
Customer service-oriented Travel Agent/Operations Manager with 19 years’ experience in travel and tourism, specializing in group ticketing, reservations, and client management for domestic and international operations.
Overview
20
20
years of professional experience
1
1
Certification
1
1
Language
Work History
Manager – Ticketing/Operations
Holiday Breaks Ltd
07.2023 - Current
- Lead group ticketing (international & domestic), sales, and corporate accounts.
- Advise clients on visa, passport, and insurance; manage bookings and payments; resolve flight and schedule issues.
Manager – Ticketing/Operations
Mercy Group
12.2022 - 06.2023
- Managed group ticketing, corporate and direct clients; processed payments; communicated airline changes.
Sr. Ticketing Executive
Dhanhind Utility Pvt Ltd (IATA)
04.2021 - 10.2021
- Led B2B ticketing, reissuance, refunds; handled connections, client support, and flight changes.
Asst. Manager – Reservations & Ticketing
Multiple Companies, incl. Cozmo World [Air Arabia GSA] Vimon Air Travels & Emerald Airways
12.2016 - 11.2017
- Oversaw international and domestic ticketing, outbound and inbound tours, customer service, sales, and complaints.
Senior Ticketing Executive
Emerald Airways (IATA)
12.2006 - 07.2016
- Handled group ticketing, sales, and client advisory; managed airline communications and customer inquiries.
Counter Staff
Praveen Air Travels (IATA)
06.2005 - 10.2006
- Assisted with group/inbound/outbound ticketing and tour coordination.
Education
PGDCA - Post Graduate Diploma in Computer Application
B.C.S - Bachelor of Corporate Secretary ship
Madras University
01.2005
Skills
- International & Domestic Travel Consulting
- Group Ticketing & Reservations (B2B & B2C)
- Sales & Customer Relationship Management
- Corporate Client Handling
- Fare Construction & Itinerary Planning
- Accounting & Payments
- Negotiation & Problem-Solving
- Airline Schedule & Cancellation Management
- Transportation Coordination
- Computerized Reservation Systems: Amadeus, Abacus, Galileo
- MS Office Suite, MS Access, FoxPro
Certification
Amadeus, Abacus & Galileo Certified
Training
- One World Fare Products
- Egypt, Turkey, South Africa & Australia Destination Trainings
Timeline
Manager – Ticketing/Operations
Holiday Breaks Ltd
07.2023 - Current
Manager – Ticketing/Operations
Mercy Group
12.2022 - 06.2023
Sr. Ticketing Executive
Dhanhind Utility Pvt Ltd (IATA)
04.2021 - 10.2021
Asst. Manager – Reservations & Ticketing
Multiple Companies, incl. Cozmo World [Air Arabia GSA] Vimon Air Travels & Emerald Airways
12.2016 - 11.2017
Senior Ticketing Executive
Emerald Airways (IATA)
12.2006 - 07.2016
Counter Staff
Praveen Air Travels (IATA)
06.2005 - 10.2006
B.C.S - Bachelor of Corporate Secretary ship
Madras University