R Gopi

• Managed consumer operations for credit services across Singapore, Hong Kong, Middle East, and UK.
• Performed comprehensive loan maintenance activities, including disbursements and rollovers.
• Conducted currency conversions for loans and deposits based on booked FX deals.
• Executed seamless external/Internal transfers for loans and securities.
• Generated daily and monthly reports for risk management and regulatory compliance.
• Screened and initiated credit approvals for customers seeking credit lines against investments.
• Provided leverage, term loans, overdrafts, and CCTA to customers investing in mutual funds.
• We handle complete loan maintenance activities, such as disbursement of loans, loan rollover, loan part/full closure, loan tenure change, interest rate change, collateral assignment/de-assignment, clubbing and splitting of loans, loan currency change, and lateral transfer.

-

Responsibilities:

• Screening and initiating credit approval to offer leverage, term loans, overdrafts, and CCTA.
• Executing customer instructions and completing loan maintenance activities, such as the disbursement of loans, loan rollover, and loans.
• Part/full closure, loan tenure change, interest rate change, collateral assignment/de-assignment, clubbing, and splitting of.
• Loans, loan currency change, and lateral transfer.
• To raise applications and other orders in the marketplace for users as per requirements, creating and following up for resolution.
• Of incident tickets.
• To ensure 100% quality in the process by working as a gatekeeper with high accuracy.
• Maintain the SLA with the client.
• Process training for the newcomers.
• Maintain a good understanding with front-end operations and the Relationship Manager.
• Handling customers' queries via emails and phone calls.
• Building relationships with internal teams.