Summary
Overview
Work History
Education
Skills
Websites
Personal projects
Accomplishments
LANGUAGES
Hobbies and Interests
Timeline
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R Harikrishna

R Harikrishna

Bengaluru

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

6
6
years of professional experience

Work History

Team Leader

Amazon
04.2025 - Current
  • Lead a team of 8 associates in the Image Labeling division, a key function within Amazon’s IN Packaging Supply Chain Operations.
  • Fostered a collaborative and performance-driven team environment, enabling rapid resolution of operational challenges and enhancing day-to-day efficiency.
  • Played a critical role in recruitment and onboarding, helping to build a high-performing team aligned with business goals.
  • Conducted regular performance evaluations, delivering coaching and feedback to address inefficiencies and promote continuous improvement. Regular coaching and feedback to associates helped improved their key metrics and bring their speed of resolving labels to under 60 seconds.
  • Manage critical business metrics like the package share and help improve it by analyzing the week on week data and bridge the difference in metrics.
  • Spearheaded process optimization initiatives, introducing new SOPs to streamline workflows, reduce turnaround times, and improve accuracy.
  • Successfully led cross-functional projects, including:

    - Integration of machine learning models to automate image label testing for key product attributes with more that 90 percent accuracy, improving speed and consistency.

    - A pilot initiative to establish a similar image labeling operation in the Middle East, laying the groundwork for global scalability.
  • Maintained strong stakeholder communication and ensured alignment with broader supply chain goals and compliance standards.

SPS Associate Mentor

Amazon Development center
01.2022 - 04.2025
  • Mentorship & Role modeling: Mentoring and coaching new associates through onboarding, equipping them to work independently so they achieve their specific performance metrics.
  • Seller account management: Handled seller inquiries on payments, bank and credit card updates, tax issues, order-related questions, and Seller central issues with the SLA of 10 minutes per issue by handling an average of 40 plus cases per day.
  • Leadership collaboration: Partnered with leadership to audit cases and ensure the achievement of operational metrics. Performed weekly Negative response rate(NRR) audits on the cases and help bring the team’s NRR percentage from 70% during week 44 (2024) to 39% in week 2 (2025).
  • Performance evaluation and Feedback: Provide feedback to the associates based on the audits conducted by presenting the learnings in team huddles and contributing to team success.
  • Process optimization: Worked on multiple Kaizen projects to identify and resolve process issues, using Root Cause Analysis (RCA) to minimize recurring challenges.
  • Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.

Senior technical process executive

Infosys BPM LTD
03.2021 - 01.2022
  • Cross-Functional Collaboration: Effectively coordinated with multiple teams to diagnose and resolve client issues pertaining to Google Workspace applications.
  • Comprehensive Google Workspace Proficiency: Demonstrated expertise in various facets of Google Workspace administration, such as user management (creation and deletion), organizational unit (OU) creation, and group management.

Backup Administrator

Wipro Limited
05.2019 - 02.2021
  • Backup administration: Skilled in managing backup systems, including monitoring, policy creation, storage configuration, media management, and troubleshooting.
  • Account management: Managed backup processes for banks and financial institutions, ensuring 100% backup success and data protection. Prepared and shared daily backup policy reports with stakeholders.
  • Technical expertise: Proficient in backup tools such as NetBackup, Backup Exec, TSM, and Veeam, demonstrating versatility.
  • Change management: Developed and implemented 20+ change management processes for both new and existing backup policies, including detailed action and rollback plans to enhance system stability.
  • Incident and service request management: Managed incidents and service requests through the ServiceNow tool, adhering to SLA guidelines (45 minutes for P1 and 24 hours for P5). Consistently met a 100% monthly productivity rate by resolving an average of 8 incidents daily.

Education

MBA - Systems And Operations Management

Jain University
Bengaluru, India
03-2024

Bachelor of Computer Applications - Cloud Technology And Information Security

Jain University
Bengaluru, India
04-2019

Skills

  • Problem solving
  • Communication
  • Customer service
  • Presentation skills
  • Project management
  • Time Management
  • Leadership
  • Mentoring
  • Coaching
  • Team building
  • Documentation and reporting
  • MS Excel
  • SQL
  • Tableau
  • AWS
  • Unity

Websites

Personal projects

  • Whispers In Paradise (05/2023 - 10/2023)
    Whispers In Paradise is a game that lets you jump into a spine-tingling supernatural adventure., I contributed to Whispers In Paradise by creating and propping the maps for all the levels of the game using Unity.
  • SCALIUMBIZ (03/2019)
    Worked on a project centered on creating an application tailored for small-scale traders., A standout feature of the project involved the integration of an AI system, trained with machine learning algorithms.

Accomplishments

  • 7 weekly NRR awards during peak 2023 (Out of 9 Weeks) (10/2023 - 12/2023)
  • 5+ monthly rewards and recognition awards (01/2022 - Present)
  • GEM award Q3 2024

LANGUAGES

English
Kannada
Hindi
Tamil
Telugu

Hobbies and Interests

Photography, Gaming, Sports, Travelling

Timeline

Team Leader

Amazon
04.2025 - Current

SPS Associate Mentor

Amazon Development center
01.2022 - 04.2025

Senior technical process executive

Infosys BPM LTD
03.2021 - 01.2022

Backup Administrator

Wipro Limited
05.2019 - 02.2021

MBA - Systems And Operations Management

Jain University

Bachelor of Computer Applications - Cloud Technology And Information Security

Jain University

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R Harikrishna