R HEMANTH
Data IO Tech
Bangalore
Summary
To build a prosperous career and exploit my excellent communication skills. Besides these two objectives I want to be an active part of this growing industry by putting my knowledge into other people’s service.
Have an excellent interpersonal communication skill. Have the knack of handling even toughest customers with ready solutions to calm them down and feel satisfied. Good personality and amiable manners to get on with the people at all levels.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Data IO Technician Tier IV
Deluxe Entertainment Services Pvt Ltd
Bengaluru
07.2019 - Current
- I have Knowledge in working with on-boarding GPO team Jira tickets, Inbound, outbound, creating users in Faspex5, managed shared inbox, assigning node to shared inboxes, profile Updation in Venue tool, RFB, futility tool.
- Responsible for working on tasks and completing it on time that we received on the Deluxe One platform.
- Executed relocations of assets from production drives to clients' servers or applications in line with task specifications.
- Possess comprehensive understanding of various organizational applications and operating systems.
- Proficient in using FTP applications such as FileZilla, Aspera P2P, Aspera Faspex, Signiant.
- Skilled at handling remote session software including PuTTY, VMware, and WinSCP.
- I'm experienced in working on all type of requests across multiple teams in localization.
- Capable of troubleshooting and resolving system or application related issues before requesting for any IT tickets.
- Flexible and efficient in learning new workflows with minimal time and executed it with zero errors.
- Strong Knowledge in Linux commands as I have worked in DC Ontario team for 5 months due to team requirements. Where they use only Linux commands for asset transfers.
Contact Center Associate
Nuance Transcription Services Pvt Ltd
04.2017 - 07.2019
- Ensure that all the request, queries and complaint of customer are responded in a timely and professional manner
- Performed accurate and appropriate troubleshooting steps related to customer queries
- Addressed customer service inquiries in a timely and accurate fashion
- Always maintained up-to-date records
- Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction
- A proven ability to work as part of a team, to achieve team goals and share knowledge and best-practice
Technical Support Executive
24/7 Customer Private Limited
Bengaluru
06.2015 - 03.2017
- Installed software, modified and repaired hardware and resolved technical issues
- Managed call flow and responded to technical support needs of customers
- Resolved customer issues in a clear, courteous and straightforward manner
- Always demonstrated professionalism and courtesy with customers
- Identified and solved technical issues with a variety of diagnostic tools
- Resolved problems with malfunctioning products
- Followed up with clients to ensure optimal customer satisfaction
- Conducted research to address customer concerns
- Retained existing clients and developed new business by extending high quality and efficient service
- Developed and tested new product offerings
Process Associate
Sutherland Global Services
Chennai
06.2014 - 05.2015
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Ability to work in a fast-paced environment
- Develop and maintain strong customer relationships
Education
B Tech - Information Technology
SITAMS
Intermediate - undefined
Sri Vivekananda Junior College
Chittoor, A.P.SSC - undefined
Kings English Medium High School
Skills
- Zeal to learn new things
- Quick adaptable person
- Teamwork and Collaboration
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
Accomplishments
- Consistently exceeded work expectations by delivering high-quality files on time, taking on extra tasks during peak production periods, and supporting other teams. Also mentored new editors, demonstrating leadership and collaboration in July 2021.
- Achieved Best Employee award for effectively helping with 100% focus on Ticket Closure of the Year FY'2019.
- Appreciated for best performer of each month for achieving monthly metrics or target.
- Actively Participating in Helping Hands Association.
- Won prizes in cricket held at school level.
Hobbies
- Travelling
- Bike Riding
- Cooking
- Aquaristics
Personal Information
- Date of Birth: 05/29/90
- Nationality: Indian
- Place: Bengaluru
Skills
- Intermediate knowledge in AWS DevOps, including EC2, S3, VPC, CloudWatch, CI/CD, Jenkins, Kubernetes, Docker, and networking concepts, with understanding of managing and optimizing cloud infrastructure.
- Hands-on experience with VMware, FileZilla, IBM Aspera P2P, PuTTY, Windows RDP, WinSCP, and Signiant, demonstrating expertise in managing file transfers, remote access, and virtualization technologies.
- Experienced in working with Mac OS, Windows, CentOS, and Linux, demonstrating versatility across multiple operating systems.
- Experienced in working with ticketing tools such as Jira, Deluxe One, and Kraken, ensuring efficient task management and issue tracking.
Timeline
Data IO Technician Tier IV
Deluxe Entertainment Services Pvt Ltd
07.2019 - Current
Contact Center Associate
Nuance Transcription Services Pvt Ltd
04.2017 - 07.2019
Technical Support Executive
24/7 Customer Private Limited
06.2015 - 03.2017
Process Associate
Sutherland Global Services
06.2014 - 05.2015
B Tech - Information Technology
SITAMS
Intermediate - undefined
Sri Vivekananda Junior College
SSC - undefined
Kings English Medium High School
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