R Jeevitha
Bengaluru
Summary
Seeking a position to utilize my skills and abilities in an industry that offers professional growth while being resourceful, innovative and flexible. A position that involves the application of my management skills to make contribution towards the growth of the organization and to open up my career for future learning and to be resourceful, To work creatively and to my fullest potential in an open and thought provoking environment.
Overview
14
14
years of professional experience
Work History
FX Project Migration
Bharti Airtel India Ltd
- Duration: 8 Months
Assistant Manager
IIFL Samasta Finance Limited
12.2019 - Current
- Vendor managements – Payments, on-boarding, agreements
- Collect the invoice from the vendor or supplier if the vendor is yet to send it.
- Account for the invoice on the EMS or accounting system by making the necessary journal entry.
- Conduct reconciliation with the Invoice register at regular intervals.
- Follow up with vendors if they have not uploaded the invoices on which they can claim and nudge them to report them in their return filed, either monthly or quarterly, as applicable.
- On or before the invoice due date, take the approval of the authored signatory of business concern to initiate or make the invoice payment.
- Also, collect the receipt from the vendor and record it in the books of accounts upon successful payment.
- Allows automation of approvals within the timelines
- Ensures audit-ready data by keeping a digital trail
- Simplifies bill payments with less manual intervention
- Provides a smooth tracking of cash flows for our organization
- Maintain and update the master data of vendors, tax identification numbers, bank account data for payments, contact information. It enables the automation of most tasks given in the vendor payment process.
- Vendor on-boarding for evaluating and approving vendors to become authorized suppliers or service providers of our Organization, It involves assessing vendor qualifications, capabilities, financial stability, compliance, and other relevant criteria to ensure the selection of trustworthy, Quality Assurance and Streamlined Procurement Process and Regular Evaluation and Review.
- Sharing the Manual CIBIL reports as per request received from Field team and Maintain the record for same and Validate the same for Monthly Billing
- Track the account wise data from the branch for SPDC tracker and recommending same for approval and follow upping with branch for closing the same
- Managing different vendors & stakeholders and Maintaining their books of Contact records
- Maintaining CIBIL Pull outs and confirming on Consolidated Manual Billing
- Coordinating with Branch Members for FUC Consolidated Bills Validation
- SPDC Weekly, Monthly Comparisons, SPDC Bucket Wise Data Weekly, Monthly
- Department: Retail Assets
Team Leader
SAGGRAHA MANAGEMENT SERVICES PVT LTD
01.2018 - 12.2019
- Explain the customers - based on Loan product offers, EMI details, repayment importance through calling
- Feedback about the Loan products and the loan process
- Customer Complaints/Requests follow-up
- Feedback - mails/phones (communication channel)
- Maintain List for the same.
- Prepare a list of calls made by the staff wise and send the same to Manager.
- Make complains to the Maintenance department in case of any fault/customer requirement.
- Check the intercom lines and instruments and use the service of telephone technician in case of any problems.
- Make sure that telephone system work smoothly without interruption with the coordination with IT Team
- Operator should not be engaged in unnecessary conversation while sitting on the board.
- The operator on board should be extremely courteous towards people calling from in and outside and make them feel the operator is willing to clear issues for them.
- Develop the extremely courteous towards people calling and people skills.
- Maintain a highly motivated, well-trained staff along with maintaining effective employee relations.
- Ensure that credit union policies and procedures are adhered to.
- Ensure adequate staffing for efficient Team operation
- Be in compliance with Federal laws and regulations set by the Administration and other regulatory agencies.
- Perform all job responsibilities with a positive approach at all times.
- Resolve member problems that require a management-level decision.
- In the absence of the Manager have working knowledge of these responsibilities to Ensure Quality of Service to the Customer and the Team Members
- Department: Risk
Service Quality
UJJIVAN SMALL FINANCE BANK
04.2011 - 01.2018
- Grievance call
- Customers are treated fairly at all times and their complaints are followed up till resolution
- Complaints raised by customers are dealt with courtesy and in a timely manner
- Customers are informed of avenues to escalate their complaints within the organization, and their rights if they are not satisfied with the resolution of their complaints
- Complaints are treated efficiently and fairly
- The Team members work in good faith and without prejudice, towards the interests of the customers
- Daily activities ( Welcome calls )
- Check the daily Report of team members and send the productivity updates to Manager
- Check the MIS and daily productivity report received from Team Members
- Issues related to commission/ service delay/ poor response needs to be cross check and to be captured in the tracker.
- Red alerts received from the concerned should be addressed to Distribution head same day and to be captured in the red alert tracker.
- Red alert tracker should be tracked on timely basis
- Weekly activities
- Call Audit report will be received from team Members, need to do sample verification of voice logs and feedback to be shared to Manager if there any discrepancies / areas of improvement.
- MIS Report of weekly updates will be prepared to cross check the red alerts and other issues and missed out details to be captured in the tracker if any.
- Monthly activities
- Call Centre productivity tracker of different calls handled for the month
- Red alerts tracker
- Commission cases
- Others
- New CCA mock call needs to be checked and feedback to be shared before they go live calls with the customers.
- Call Centre complete data is Tracked and maintained on timely basis
Education
Masters - Business Administration
Karnataka State Open University
Mysore, Karnataka07.2015
Bachelor - Commerce
NMKRV College for Women
Bengaluru, Karnataka06.2010
PUC - undefined
Surana College
Bengaluru, Karnataka05.2007
SSLC - undefined
Christha Vidyalaya
Bengaluru, Karnataka03.2005
Skills
- Excellent time management and organizational skills
- Persuasive, emphatic with good problem solving skills
- Good knowledge of Microsoft Outlook, excel and Internet Explorer
- Ability to deal with external and internal customer support in a professional manner
- Quick learner, detail oriented and ability to adapt to new processes in limited time frame
- Multi-tasking skills and ability to work as per the requirement
Languages
Kannada
English
Tamil
Hobbies and Interests
Drawing, Music
Disclaimer
I, R Jeevitha, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Assistant Manager
IIFL Samasta Finance Limited
12.2019 - Current
Team Leader
SAGGRAHA MANAGEMENT SERVICES PVT LTD
01.2018 - 12.2019
Service Quality
UJJIVAN SMALL FINANCE BANK
04.2011 - 01.2018
FX Project Migration
Bharti Airtel India Ltd
Bachelor - Commerce
NMKRV College for Women
PUC - undefined
Surana College
SSLC - undefined
Christha Vidyalaya
Masters - Business Administration
Karnataka State Open University
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