R KARTHIK
Bangalore
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Operation Manager
Bangalore Broadband Network Pvt Ltd
Bangalore Karnataka India
11.2020 - Current
- Operations Manager is the person responsible for the operational support of a company's network and telecommunications infrastructure
- Co-ordination with telecom for checking Feasibility and placing order with Telecom(AIRTEL/TTSL/BSNL/LIGHTSTORM)
- Looking into requirements of material and maintaining stocks if switches,SFP and patch chord
- Responsible for support technical staff
- Ensure that the team works good and perform well
- Manage day-to-day activities of network operations
- Guide and Monitor the NOC team
- Responsible for all aspect of maintaining a distributed network
- Have a Ability to train the people
- Good in analytical skills
- Responsible for network and system trouble shooting
- Maintaining network software configurations
- Responsible for assigning and distribution of all the tasks to NOC L1, L2
- Alarm conditions as well as escalation processes and procedures, leading and defining the process of troubleshooting and participating in change management
- Responsible for Performance analyses and report making abilities
- Develop and maintain long term network operation strategies that will help enhance and achieve long term goals for the company
- Responsible for managing all communications with customers, preparation of required reports, and resolving technical issues
- Take part in meetings with other experts in the field so as to provide upgrade to different networking programs
- Carry out the supervision and delivery of projects and modify/tweak systems so as to improve output
- Responsible for the regular review, maintenance, and upgrade of important components of the company's continuity and/or recovery plan in the case of disaster
- Allocate (based on priority) necessary resources for the execution of technology-based projects
- Accountable for the management of the Network Operations Team and 2nd & 3rd line support for all Network related issues
- Produce and maintain operations manuals/run books for the associated services for this team in line with corporate standards.
- Supervised operations staff and kept employees compliant with company policies and procedures
DATA FIELD ENGINEER
Team lease service pvt ltd
Bangalore Karnataka India
06.2018 - 10.2020
- Configuring and Maintaining Network Setup For Enterprises Global Business(EGB),Global Business & Corporate Business (CB) client
- Monitoring & Installation of PRI, E1 and Ethernet circuits
- Operating JDSU TESTER 3800(1 Gig ) and 5800 (10 Gig ) link Ethernet as well optical
- Identifying and isolating problem/faults quickly and take end to end responsibility for restoration, providing L1 & L2 support and documentation with SDH/CEN/IPMPLS/NMS/MODEM/Third party
- Testing, co-ordinating with CNOC/UNOC/TAC1/TAC2 to check media via a tester or laptop
- Ensuring to escalate to concerned teams for the immediate restoration and ERT for customer communication
- Generating and updating network architecture and customer circuit diagram for documentation
- Operating JDSU TESTER 3800(1 Gig ) and 5800 (10 Gig ) link Ethernet as well optical
- Installation of FTTH /FTTB link end to end and rectifying the fault in the link
- Site survey and Resource procurement
- Planning for new node/exiting node integration/enhancement activity
- FDMS Installation ,Fiber Termination and Testing
- Fiber provisioning for new node insertion and Fiber ring expansion
- Configuring Routers (IOS based), Switches (Set and IOS based)
- Troubleshooting, Trouble ticket handling and Co-ordination with Internal & External teams for Network and System related issues follow up with client end to end
- Assigning and revoke the data
- Troubleshooting & testing of the customer circuits with necessary testing equipment such as OTDR meter
- Troubleshooting, Trouble ticket handling and Coordination with Internal & External teams for Network and System related issues
- Preparing Daily /Weekly /Monthly report both in Telecom and Managed Services with Error-free and ensuring the shift handover done with proper update & quality.
Retention/Customer Relationship Manager
SNS corporate services company
Bangalore Karnataka India
09.2016 - 06.2018
- Troubleshooting, Trouble ticket handling and Co-ordination with Internal & External teams for Network and System related issues follow up with client end to end
- Assigning and revoke the data
- Retaining the customer, who will be moved out of services
- Follow up technical team to resolving the issues of client
- Managing the billing resumption ,Data dunning, Reconnection of Data, logical disconnection.
- Delivered superior customer service to strengthen relationships and drive future business revenue
- Managed customer relations on ongoing basis to maximize customer retention
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Site Engineer
Nirmala Constructions
Bangalore Karnataka India
04.2015 - 12.2015
- Surveying route for optical fiber cable laying, inspecting route for laying cable, checking with technical team for fiber cut issue
- Installation, commissioning, Testing, defining protection path and testing the circuits through the entire OFC (Optical Fiber Communication cable) ring on the following Telecom Equipment Installing
- Troubleshooting & testing of the customer circuits with necessary testing equipments such as OTDR meter
- Troubleshooting, Trouble ticket handling and Coordination with Internal & External teams for Network and System related issues
- Preparing Daily /Weekly /Monthly report both in Telecom and Managed Services with Error-free and ensuring the shift handover done with proper update & quality
- Monitoring the customer/Infra and syslog server through probe server and customer's backbone Network device and Firewall devices.
Education
Bachelor's of Engineering - Mechanical
The Oxford College of Engineering, Visveswaraiah Technological University
Bangalore Karnataka India01.2014
Diploma - Mechanical
KIET Polytechnic, Directorate of Technical Education
Bangalore Karnataka Indai01.2011
Skills
- Project Management
- Operations & Maintenance
- Service and Delivery Management
- Relationship Management
- Basic Knowledge of configuring on Huawei switches
- Progressive professional experience as Network Administrator
- Extensive knowledge of basic Networking hardware Devices like Routers, Switches
- Server Administration skills
- Installing and configuring Windows 2003, 2008 and 2012 server
- Installing, configuring active directory services
- Managing domain users and groups, group polices
- Installing and upgrading devices drivers
- Engineering Graduate with 8 years of experience in Telecom Domain Project Management, Operations & Maintenance, Service and Delivery Management and Relationship Management in Telecom Sector Basic Knowledge of configuring on Huawei switches Progressive professional experience as Network Administrator Extensive knowledge of basic Networking hardware Devices like Routers, Switches
Personal Information
- Father's Name: Ramakrishna. G
- Mother's Name: Jayanthi .N
- Date of Birth: 07/30/88
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the facts mentioned above are true to the best of my knowledge.
Timeline
Operation Manager
Bangalore Broadband Network Pvt Ltd
11.2020 - Current
DATA FIELD ENGINEER
Team lease service pvt ltd
06.2018 - 10.2020
Retention/Customer Relationship Manager
SNS corporate services company
09.2016 - 06.2018
Site Engineer
Nirmala Constructions
04.2015 - 12.2015
Bachelor's of Engineering - Mechanical
The Oxford College of Engineering, Visveswaraiah Technological University
Diploma - Mechanical
KIET Polytechnic, Directorate of Technical Education