R. Lavanya
Chennai
Summary
With a proven track record at CMA CGM GLOBAL BUSINESS SERVICES INDIA, I spearheaded process automation and quality control initiatives, significantly enhancing financial systems and operational efficiency. Expert in developing KPI dashboards and training programs, my strategic approach and analytical skills have driven substantial cost savings and process improvements, demonstrating leadership and a keen eye for detail.
Overview
22
22
years of professional experience
Work History
QUALITY CONTROL – LEAD - P2P/R2R/O2C processes
CMA CGM GLOBAL BUSINESS SERVICES INDIA
Chennai
12.2024 - Current
- Error Correction: Identified and corrected errors in financial data and processes
- Quality Check Development: Developed and implemented quality control checks
- Compliance Monitoring: Monitored compliance with regulations and internal policies
- Data Analysis for Improvement: Analyzed data to identify trends and areas needing improvement
- Training: Trained others on quality control procedures
- Methodology Application: Utilized specific quality control methodologies such as Six Sigma and Lean
FUNCTIONAL PROCESS MANAGEMENT (P2P)– Manager
CMA CGM GLOBAL BUSINESS SERVICES INDIA
Chennai
07.2021 - 11.2024
- Expanded Scope: Took on Functional Process Management for the entire P2P process
- Process Alignment: Handled process alignment with the core model across all agencies
- Automation Leadership: Led automation efforts, providing enhancement ideas and rules for various projects (Process Mining, Open Envoy, VCR, TradeShift, DOT, Vector 80)
- DDSM Automation: Led automation of DDSM reconciliation via the DOT module
- SLA Review: Reviewed and provided feedback on P2P SLAs based on KPI analysis
- Process Improvement: Led process improvement initiatives, including process mapping and gap/variance analysis
- Stakeholder Collaboration: Facilitated meetings with stakeholders to identify opportunities and document process controls and gaps
- P2P Expert: Served as a subject matter expert for P2P processes
- Project Oversight: Ensured projects were reviewed within the SDLC framework
- Documentation & Training: Created process documentation and training materials, and facilitated training
PROJECT MANAGEMENT - Process mining -- Project Manager
CMA CGM GLOBAL BUSINESS SERVICES INDIA
Chennai
02.2023 - 11.2024
- Project Management: Led Process Mining project using Celonis
- Performance Management: Monitored and managed project performance goals and timelines
- Project Planning: Created detailed project plans and secured resources
- Stakeholder Engagement: Facilitated workshops and interviews for process discovery and improvement
- Process Improvement: Identified and implemented process improvement opportunities
- Data Analysis: Conducted data analysis and created KPI dashboards using SQL in Celonis
- Collaboration: Worked across functional and geographic boundaries
- Problem Solving: Developed and suggested new solutions to improve operations
- Communication: Interacted with various levels of management and stakeholders
- Lean Six Sigma: Applied Lean Six Sigma DMAIC methodology
- Post-Project Reviews: Conducted reviews to identify lessons learned
- Transition Management: Successfully transitioned NAM cluster to Business as Usual and progressing with LATAM
- POC Support: Provided support to upstream teams, analyzing KPIs impacting O2C and P2P
- O2C: On-time payment issues are linked to local charge inaccuracies originating from the FAI process
- P2P: Storage costs are affected by late journey leg updates, transit time deviations, and incorrect RACI in journey leg management
P2P - COST CONTROL - Assistant Manager – Process and Data Analytics
CMA CGM GLOBAL BUSINESS SERVICES INDIA
Chennai
01.2020 - 07.2021
- Project/Analytics Focus: Focused on projects, analytics, and reporting within cost control
- MIS Reporting: Managed cost control MIS reporting for 65 agencies, detailing KPI productivity and FTE alignment
- FTE Allocation: Provided monthly FTE allocation details based on productivity analysis
- Rejection Analysis: Conducted weekly/monthly rejection research and analysis
- Overdue Analysis: Performed global overdue research and analysis to identify and address payment delays
- Process Standardization: Led process standardization and alignment
- VCR Development: Participated in VCR module development
- DOT Development: Developed the DOT tool for automated validation of non-estimated costs
- Process Improvement: Analyzed processes, identified issues, and proposed solutions
P2P - COST CONTROL - Supervisor
CMA CGM GLOBAL BUSINESS SERVICES INDIA
Chennai
04.2017 - 12.2019
- Team Leadership: Managed an 11-member team responsible for cost validation for European agencies, comparing estimates vs
- Actuals
- Cost Savings: Led a new team (Form 5 to 9 - Cost Control) resulting in approximately $4M USD in cost savings
- Cost Control: Regularly reviewed actual vs
- Estimated costs to prevent overbilling and double billing to CMA
- Invoice Validation: Ensured timely invoice validation to avoid finance charges
- Dispute Resolution: Conducted monthly reviews of disputes and followed up with stakeholders to resolve them
P2P - COST CONTROL - Senior Executive
CMA CGM GLOBAL BUSINESS SERVICES INDIA
Chennai
04.2016 - 03.2017
- Invoice Management: Processed adjustments and maintained invoices on hold, including the approval process
- Reporting: Provided weekly aging reports and invoice counts to management
- Teamwork & Time Management: Assigned tasks, assisted teammates, and managed time to maximize speed and accuracy
- Vendor/Stakeholder Management: Efficiently addressed escalated issues from vendors and stakeholders regarding accounts payable
- Workflow Monitoring: Monitored daily invoice workflow
- Rejection Analysis: Conducted weekly/monthly rejection research and analysis, leading to improved KPI recoveries and process alignment
- VCR Deployment: Served as a super key user for VCR deployment for pilot agencies (Australia/UK/South Africa) and led the cost control task force for ongoing deployments
P2P - COST CONTROL - Executive
CMA CGM GLOBAL BUSINESS SERVICES INDIA
Chennai
01.2015 - 03.2016
- Managed Invoice Approval: Independently handled the invoice approval process for the Colombian cluster
- Invoice Processing: Reviewed and matched invoices to purchase orders, ensuring accurate documentation
- Coding and Cost Centers: Verified correct coding and cost center allocation for various invoice types (EDI, hard copy, expense reports, credit memos, etc.)
- Discrepancy Resolution: Identified and resolved invoice discrepancies and errors, collaborating with stakeholders
- Operational Support: Coordinated and executed invoice approval tasks to support overall operations
Associate-B2P
GE INDIA INDUSTRIAL PVT LIMITED
Bangalore
01.2011 - 03.2012
- Invoice Verification: Verified and maintained invoices, matching them with purchase orders, agreements, and rate contracts, ensuring they were for the current period
- Invoice Processing: Accurately processed invoices, expense reports, and credit memos, using correct GL codes and TDS rates
- Customs Duty Payments: Processed custom duty payments for both air and sea consignments
- Advance Adjustments: Managed accounting for advance adjustments and retentions
- Payment Processing: Processed payments (both INR and import) according to agreed terms, ensuring they reached the correct recipients
- Hundi Payments: Specialized in processing Hundi payments (bills discounting)
- Average Due Date Payments: Processed payments based on the average due date concept
- Reconciliations: Performed bank and vendor reconciliations
- Issue Resolution: Addressed escalated issues from employees and vendors
Accounts Officer-Accounts payable
INTEGRATED ENTERPRISES (INDIA) LIMITED
Chennai
07.2005 - 02.2008
- Expense Management: Ensured proper booking of all expenses for the relevant period and prioritized bills for payment (statutory, admin, purchases, etc.)
- Bill Processing: Processed bills, including accounting for advance adjustments and intercompany transactions
- TDS Deduction: Deducted TDS for contractor bills, professional fees, and rent as applicable
- Payment Execution: Prepared cheques/DDs/pay orders and ensured timely payments to the correct recipients
- Payment Records: Created payment records with cheque details for MIS and fund planning
- Payment Register: Maintained a bank-wise payment register
- Fund Management: Managed the daily fund position by monitoring cash inflows and outflows for timely decision-making
- Prepared bank reconciliation statements and MIS reports
Accounts Assistant
SAEINDIA
Chennai
11.2002 - 04.2005
- Receipt Management: Received cash and cheque receipts and maintained ledger books
- Transaction Tracking: Monitored daily payments and receipts using Tally software
- Accounting Finalization: Prepared schedules and finalized accounts, including liaising with auditors
- Bank Reconciliation: Checked and reconciled monthly bank statements
Education
Master of Commerce -
University of Madras
Chennai04-2004
Bachelor of Commerce -
DRBCCC Hindu College
Chennai04-2002
Skills
- Steering the process automation initiatives which entail understanding of the financial requirements and preparing functional specifications
- Streamlining training & development initiatives for improved financial system, building capability and quality enhancement
- Identifying training needs across levels through mapping of skills required for positions and analysis of the existing level of competencies
- Preparing Dashboards, KPI’s, and Reports and appraising business on the usage of the cost control
Accomplishments
- Successful migration of cost control & Accounts payable activity from Turkey to GBSI (onsite) and stabilized the same. The smooth transition was much appreciated.
- Active participation in VCR module workshop/testing held at HO office, Marseille, France (onsite)
- Performed 3 remote transitions (Invoice approval process – Spain, Venezuela, Germany)
- Active participation in process/Data mining workshop held at Mumbai/Chennai office and the same was led by HO stakeholders.
- Recipient of 'Battle Cruiser Award' for the Colombia Team for FY-2016 performance.
- Bagged 'Star of the Month/Quarter Award' for outstanding performance in invoice validation process.
- Bagged prestigious award 'JS value awards for the value - Innovation' for Jan to Jun '22 performance.
- Recipient of 'The Catalyst' award for outstanding performance in project collaboration for Jul 2022 to Dec 2022.
Languages
- English
- Telugu
- Tamil
Personal Information
- Date of Birth: 11/29/81
- Marital Status: Married
Technology Summary
- Ms Office (Word, Excel, Power Point, Visio)
- Windows
- Oracle (R11, R12, R12.1)
- SAP
- Celonis
Timeline
QUALITY CONTROL – LEAD - P2P/R2R/O2C processes
CMA CGM GLOBAL BUSINESS SERVICES INDIA
12.2024 - Current
PROJECT MANAGEMENT - Process mining -- Project Manager
CMA CGM GLOBAL BUSINESS SERVICES INDIA
02.2023 - 11.2024
FUNCTIONAL PROCESS MANAGEMENT (P2P)– Manager
CMA CGM GLOBAL BUSINESS SERVICES INDIA
07.2021 - 11.2024
P2P - COST CONTROL - Assistant Manager – Process and Data Analytics
CMA CGM GLOBAL BUSINESS SERVICES INDIA
01.2020 - 07.2021
P2P - COST CONTROL - Supervisor
CMA CGM GLOBAL BUSINESS SERVICES INDIA
04.2017 - 12.2019
P2P - COST CONTROL - Senior Executive
CMA CGM GLOBAL BUSINESS SERVICES INDIA
04.2016 - 03.2017
P2P - COST CONTROL - Executive
CMA CGM GLOBAL BUSINESS SERVICES INDIA
01.2015 - 03.2016
Associate-B2P
GE INDIA INDUSTRIAL PVT LIMITED
01.2011 - 03.2012
Accounts Officer-Accounts payable
INTEGRATED ENTERPRISES (INDIA) LIMITED
07.2005 - 02.2008
Accounts Assistant
SAEINDIA
11.2002 - 04.2005
Master of Commerce -
University of Madras
Bachelor of Commerce -
DRBCCC Hindu College
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