R. Manikandan
Chennai
Summary
Dynamic operations leader with extensive experience at Tata Consultancy Services, excelling in performance management and strategic planning. Proven track record of achieving 100% customer satisfaction while managing large teams and driving process improvements. Adept at stakeholder engagement and resource allocation, delivering high-quality results in complex environments.
Overview
24
24
years of professional experience
Work History
Assistant General Manager
Tata Consultancy Services
06.2018 - Current
- Managed Pan India operations (400 FTE) across Chennai, Mumbai, Ahmedabad, and Hyderabad for large US Bank, conducting performance evaluations, SLA management, resource management, financial management, training and development, BCP, risk, and control.
Senior Manager
Tata Consultancy Services
01.2013 - 06.2018
- Managed Pan India operations (950 FTE) for large Japanese Bank; established COE to consolidate global processes across Chennai, Pune, and Bangalore. Transitioned processes from 14 countries in APAC, EMEA, and US to enhance operational efficiency. Achieved 100% CSS for 4 consecutive years, ensuring high client satisfaction during transition.
Manager
Tata Consultancy Services
08.2009 - 01.2013
- Operations Manager (123 FTE) for large global bank managing Transfer Agency services for US and EMEA region. Oversaw daily task completion, tracked team quality and productivity, and implemented performance improvement plans to enhance efficiency.
Assistant Team Manager
RR Donnelley
04.2006 - 07.2009
- Managing two teams Reconciliation and Settlement teams with (2 Team leaders and 6 team members)
- Delivered high-quality results to clients, meeting desired outcomes
- Evaluated performance of associates, identifying talent to enhance results
- Identified process loopholes and streamlined processes through targeted initiatives
- Preparation of MIS reports to client and top management of RR DONNELLEY
Senior Financial Analyst
RR Donnelley
04.2006 - 07.2009
- Delivered 100% quality in AML compliance through meticulous oversight and attention to detail.
- Scrutinized shareholder accounts to identify potential fraud and mitigate risks.
- Leading the reconciliation team and processing the AML compliance as working supervisor
- Facilitated back-end operations at Citi Financial Services, enhancing overall operational efficiency.
- Providing information on performance of associates to manager
Financial Analyst
RR Donnelley
04.2006 - 07.2009
- Executed anti-money laundering operations to identify suspicious shareholder transactions
- Reconciled shareholder accounts with bank accounts to identify discrepancies
- Assessed shareholder requests for accuracy and compliance with regulations
Audit Executive
Venkat Associates
06.2002 - 04.2006
- Analyzed client profiles to identify process loopholes.
- Prepared MIS based on observations during audit and discussed findings with management to streamline processes.
- Recommended preventive and corrective measures to resolve identified issues.
Education
PGDBM - Finance
IFMR (Institute For Financial Management And Research)
Chennai01.2005
B.Com -
University Of Madras
Chennai01.2002
Skills
- Performance management
- SLA management
- Stakeholder engagement
- Risk management
- Conflict resolution
- Strategic planning
- Problem solving
- Operations oversight
- Process improvements
- Resource allocation
- Team leadership expertise
Special Achievements
- Awarded as Hi Potential candidate thrice in the current tenure with TCS
- Certified Business Excellence Practitioner from Board of Director N Chandrasekaran TCS
- Best Customer Leader Award from Krithivasan CEO TCS
- Best Delivery Manager Award from Murali Chellappa- Head - BFS BPS
- Best Safety Champion Award from Corporate Safety Leader (Year 2025, 2024, 2023)
- Awarded THREE times as the Best Employee in RR Donnelley
Past Employer
R R DONNELLEY, Assistant Team Manager, Managing two teams Reconciliation and Settlement teams with (2 Team leaders and 6 team members), Achieved the desired results by delivering high quality to client, Preparation of MIS reports to client and top management of RR DONNELLEY, Evaluating the performance of each associate and identifying the talent in making them to give better results, Identified process loopholes and streamlined the process through initiatives, Senior Financial Analyst, Leading the reconciliation team and processing the AML compliance as working supervisor, Providing information on performance of associates to manager, Back end operation for Citi financial services., Achieved the desired results in giving 100% quality in AML compliance, Scrutinizing all the shareholder account to identify the potential fraud, Financial Analyst, Scrutinizing the shareholder request and meeting out the same, Reconciling the shareholder accounts with the bank accounts to see if any outages, Performing Anti-money laundering operations to detect if the shareholder is suspicious
Past Employer Venkat Associates
Venkat Associates, Audit Executive, Client profile will be studied and process loopholes will be identified., Preventive or corrective action will be suggested., MIS will be prepared based on the observation during the course of audit and the same will be discussed with management in order to streamline the process.
Other Achievements Special Interests
- Distinction in Emotional Intelligence from Case Western Reserve University sponsored by TCS
- Lead Member for fit4life and purpose 4 life initiatives for BPS unit
- Lead SPOC for CSR events for Chennai location
- Editor for Safety Chanakya – Newsletter on Safety initiatives across TCS
- Member of Rotaract Club of APEX in the year 2002-2004
- Pulse Polio Director of Rotaract Club of Temple City
- Loves playing and watching cricket and listening to music.
- Meeting new people
Professional Qualification Summary
- Tata Consultancy Services (TCS), 06/01/18, Present, Assistant General Manager, 15 years and 5 months
- Tata Consultancy Services (TCS), 01/01/13, 06/01/18, Senior Manager, 5 years and 5 months
- Tata Consultancy Services (TCS), 08/01/09, 01/01/13, Manager, 4 years and 5 months
- RR Donnelly, 04/01/06, 07/01/09, Assistant Team Manager, 3 years and 2 months
- RR Donnelly, 04/01/06, 07/01/09, Senior Financial Analyst, 3 years and 2 months
- RR Donnelly, 04/01/06, 07/01/09, Financial Analyst, 3 years and 2 months
- Venkat Associates (Audit Firm), 06/01/02, 04/01/06, Audit Executive, 3 years and 9 months
- Venkat Associates (Audit Firm), 06/01/02, 04/01/06, Audit Assistant, 3 years and 9 months
Job Profile
Tata Consultancy Limited, Delivery Head- Operations, 2023 till date, Managing Pan India Operations (400 FTE) across Chennai, Mumbai, Ahmedabad, Hyderabad for large US Bank and responsible for performance evaluations, SLA management, resource management, financial management, training and development, BCP, Risk and Control., 2019-2023, Managing Pan India Operations (950 FTE) for large Japanese Bank and responsible for setting up COE to consolidate global process in India (Chennai, Pune and Bangalore). Transitioned the process from 14 countries in APAC, EMEA and US. 100% CSS for 4 consecutive years and ensured seamless transition., 2016-2023, Driving Transformation (1500 FTE) for large Global bank and responsible for project management in driving process efficiency, GB/BB Projects, RPA and technology intervention., 2009-2016, Operations Manager (123 FTE) for large global bank managing Transfer Agency services for US and EMEA region. Responsible for daily task completion, monitor team’s quality, productivity, performance improvement plan and drive efficiency.
Timeline
Assistant General Manager
Tata Consultancy Services
06.2018 - Current
Senior Manager
Tata Consultancy Services
01.2013 - 06.2018
Manager
Tata Consultancy Services
08.2009 - 01.2013
Assistant Team Manager
RR Donnelley
04.2006 - 07.2009
Senior Financial Analyst
RR Donnelley
04.2006 - 07.2009
Financial Analyst
RR Donnelley
04.2006 - 07.2009
Audit Executive
Venkat Associates
06.2002 - 04.2006
PGDBM - Finance
IFMR (Institute For Financial Management And Research)
B.Com -
University Of Madras