R MANIMARAN
Senior Business Support Specialist
Chennai
Summary
Highly motivated and goal-driven professional with extensive experience as a Business Support Specialist. Proven track record of effectively managing sales support teams and ensuring smooth operations. Skilled in providing exceptional customer service, coordinating sales activities, and implementing strategies to drive revenue growth. Seeking a challenging position that will allow me to utilize my skills and contribute to the success of a dynamic organization.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior Business Support Specialist • Americas
FUJITSU CONSULTING IND PVT
08.2018 - Current
- Assist CEs with the creation and modification of opportunities for specific accounts in Salesforce.
- Organizing review sessions for Level 3 and above opportunities, engaging key stakeholders such as Industry Leaders, the Head of Sales, Head of Assurance & Governance, and the technical team for future sales activities and strategic planning.
- Regular follow-up will be sent to the respective CE on the Win & Loss report, which will be used to prepare the MBR presentation at the month-end for our top deals.
- Prioritized escalation requests to complete within TAT and deliver to the stake holders and CE’s
- Working on the RPF (Request for proposal) lead generation process by searching new leads from Tender sites and creating the lead in iSales to convert into a qualified lead and identify new business effectively.
- Prepared accurate reports and Dashboard for management review, aiding in informed decision-making processes.
- Delivered exceptional customer experiences and promoted strong relationships.
- Managing existing Over-budget Pursuits on a weekly basis to make sure the Budget is not exceeding the allocated cost.
- Performing Market research activities for the new Accounts in the list of sources like D&B Hoovers, Company website, Zoom-Info & Discover.org make sure all the relevant information is gathered in a single report as per client requirement to pursue a new opportunity
- Monitoring the Over-budget pursuits by sending a follow-up email to the CE (Client Executive & Bid manager) to get an update on the Over-budget Pursuits and requesting additional budget matching the cost value.
Software Channel Renewal Sales representative
MICRO FOCUS (Formerly HEWLETT PACKARD ENTERPRISE)
09.2015 - 08.2018
- Managed Renewal support sales opportunities for the SW business in US and Canada
- Expanded customer base through cold calling, existing database, social sites etc.) within specified accounts in SAP relationship building.
- Generate revenue with new and existing business as well as upsell/cross-sell – Value and solution-based selling.
- Proven track record with ability to close complex, high revenue support and service agreements
- Improve Total Customer Experience by defining and providing value to the existing clients
- Assisted Channel Partners to improve their footprint in software expansion by providing updates on products as well as maintaining an outstanding relationship with distributors and resellers
- Responsible for annual maintenance revenue Insured maintenance contracts were compliant with contractual obligations of customers’ executed SLA and all Amendments and/or Addendums VSOE pricing standards, and historical and future product migration paths
- Adhere to all Compliance Policies
- Establish consistent and continued cadence calls with Distributor and Reseller for quote status
- Hands on experience in inside sales, channel sales & key account management
- Achieved a maintenance revenue target of 2M+ per Quarter
SAP Consultant
HEWLETT PACKARD ENTERPRISE
10.2010 - 09.2015
- Worked as a contract operations consultant to vendors/end customers providing RFQs, renewal quotations, pricing amendments, Sales Order processing, registrations, cancellations in SAP.
- Addressed sales/customer queries for HP Software business in the US (mail/voice)
- Handled and process renewal notification and reminder notification from customers/sales
- Quote to Contract order processing for HP Software Services
- Reached out to end-users pre and post contract expiration to categorize lost opportunities or pursue win back
Education
B.com -
Pachiyappas college of Arts and Science
01.2004 - 01.2007
Skills
Certified as a Sales force admin in Simplilearn SAP 73(Certified) SFDC (Sales force) Lighting experience (Certified) and Siebel, Tableau, Power BI
Accomplishments
- Recognized for Zero Defects Award (HPE)
- Increased renewal rate of a major reseller (Orasi) by addressing and solving renewal contract related difficulties to increase them from 65% to 89% (HPE & MICROFOUCS)
- Brought the Over-Budget percentage from 90% to 46% by sending multiple follow-ups on a weekly basis and creating a separate Over budget template one for 100% and another one for 90% as a result the Budget percentage has come down to 46% as of Nov 01’2021(FUJITSU)
- Rewarded Big Thank You Award for demonstrating the following core values: Accountability and Teamwork
- Rewarded ACE for Contributing Incremental Improvement in Kahushin forum in November 2023
Timeline
Senior Business Support Specialist • Americas
FUJITSU CONSULTING IND PVT
08.2018 - Current
Software Channel Renewal Sales representative
MICRO FOCUS (Formerly HEWLETT PACKARD ENTERPRISE)
09.2015 - 08.2018
SAP Consultant
HEWLETT PACKARD ENTERPRISE
10.2010 - 09.2015
B.com -
Pachiyappas college of Arts and Science
01.2004 - 01.2007
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