R. Murugan
Chennai
Summary
Seasoned professional with over 10 years of experience in Voice Process and Non-Voice Process. Seeking challenging assignment with a reputed organization which provides opportunities for professional growth where I can utilize my experience and acquired skills towards becoming a valuable team leader.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Control Analyst
Omega Healthcare
02.2022 - 02.2025
Responsibilities :
· Assurancing the Quality of calls.
· Defect tracking and reporting Identify, track, and report defects or issues, and collaborate with development teams to resolve them.
· Process improvement Analyze and improve processes to increase efficiency, reduce costs, and enhance quality.
· Collaboration and Communication Work closely with cross-functional teams, including development, production, and customer support, to ensure quality standards are met.
· Handling the Team size of 18 users.
· Connecting with clients with on daily bases for the process SLA
Senior client partner
Access Health Care
12.2020 - Current
- Worked on all payment and denial status
- Strive to achieve productivity standard
- Posting of patient demographic details
- Project: Athena
AR Caller
Sutherland Healthcare Services, Perungalathur, Chennai
10.2019 - Current
- Analysing the claim status of the Patients
- Coordinating with insurance company regarding payments and the status of payments
- Project: Healthcare
Senior Consultant
Sutherland Global Services, Velachery, Chennai
11.2015 - 10.2019
- Responding to enquiry calls and customer queries
- Providing Supports to the passengers on their requirements
- Coordinating with passengers on tickets booking and Payment collections
- Helping the passengers in reissuance
- Project: Air India Process
Education
Bachelor of Computer Applications -
01.2014
- Madras University, Chennai, Tamilnadu, India.
- GPA: 51
Higher Secondary - undefined
01.2010
GPA: 52
Secondary School Leaving - undefined
01.2008
GPA: 75
Skills
- Experience in providing solutions for both complex business scenarios and project execution
- Experience in working with a team, managing and lead a team
- Ability to work in a diverse environment and willingness to take up opportunities across functions
- Experience in managing the critical projects with tight timelines and budget
- Interest and keen to learn new technologies, skills, methodologies and best practices
- Entrepreneurial Skill and self-motivated to achieve objectives
- Experience in handling multiple assignments simultaneously
References
Shall be made available based on the need.
Hobbies and Interests
Hobbies : Listening to Music, Workout at Gym
Disclaimer
Hereby, I declare that the given details are all true to the best of my knowledge Date: Place: Chennai (R. Murugan)
Certification
- CQCA - Certified Quality Control Analyst
Languages
Tamil
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Quality Control Analyst - Omega Healthcare
02.2022 - 02.2025
Senior client partner - Access Health Care
12.2020 - Current
AR Caller - Sutherland Healthcare Services, Perungalathur, Chennai
10.2019 - Current
Senior Consultant - Sutherland Global Services, Velachery, Chennai
11.2015 - 10.2019
Corporation Boys Higher Secondary School - Higher Secondary,
Corporation Boys Higher Secondary School - Secondary School Leaving,
St Joseph Arts and Science College - Bachelor of Computer Applications,
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