R. PAVITHRA
Chennai
Summary
Dynamic sales professional with a proven track record at Ultimate Construction Solutions, excelling in sales coordination and customer engagement. Skilled in data analysis and problem-solving, I effectively enhanced customer satisfaction and drove revenue growth through strategic marketing initiatives and performance reporting. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Global Sales Operations • Retailer Support
LYCATEL.BPO.PVT.LTD
Chennai
05.2021 - Current
- Documented and articulated sales and operational processes to deliver effective business solutions.
- Streamlined administrative operations, boosting efficiency for front-line sales teams.
- Monitored employees and vehicles through REPSLY application, improving sales operations and productivity.
- Analyzed customer feedback surveys and implemented changes accordingly.
- Managed daily store operations and ensured smooth customer service.
Sales Coordinator, Admin
Ultimate Construction Solutions
04.2019 - 05.2021
- Organized promotional materials and coordinated marketing campaigns.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Supported sales team by delivering current territory sales data and costing information.
- Performed follow-up calls with customers after each sale was completed.
- Planned trade shows and conferences for new product launching or existing product promotion.
Sales & Customer Executive
Idea Cellular Ltd.
Chennai
12.2017 - 04.2019
- Assisted customers with inquiries and resolved service-related issues.
- Provided product information and guided customers on service options.
- Collaborated with team members to enhance customer satisfaction strategies.
- Educated customers about new promotions and features of mobile services.
- Resolved customer issues in a timely manner.
Education
Bachelor of Arts - Accounting and Finance
Gurunanak College
Chennai01.2014
HSC - Accounting
Holy Family Convent, Matriculation
Chennai05.2011
SSLC - General
Himayam Matriculation School
Chennai05.2009
Skills
- Customer feedback analysis
- Territory management
- Customer engagement and support
- Data entry
- Account management
- Customer service
- Sales coordination
- Data analysis
- Performance reporting
- Team collaboration
- Problem solving
Certification
- Certification on Corporate Relations, TCS
- Certification in Finance, TNPL
Personal Information
- Father's Name: Mr.Ravi Kumar
- Date of Birth: 10/11/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby Declare that the information furnished above is true to the best of my Knowledge and belief. I am also Confident of my ability to work in a team.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Global Sales Operations • Retailer Support
LYCATEL.BPO.PVT.LTD
05.2021 - Current
Sales Coordinator, Admin
Ultimate Construction Solutions
04.2019 - 05.2021
Sales & Customer Executive
Idea Cellular Ltd.
12.2017 - 04.2019
Bachelor of Arts - Accounting and Finance
Gurunanak College
HSC - Accounting
Holy Family Convent, Matriculation
SSLC - General
Himayam Matriculation School
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