R PREETHI ANGEL

Key Achievements & Impacts during current role

Automation: P2P - Successfully automated 2/4th of Internal Control System (ICS) controls, significantly reducing manual effort and improved audit readiness through consistent and timely control execution.

Process Improvements: Improved team quality scores for customer response from 82% to 100% by implementing targeted training, refining communication protocols, and closely monitoring performance metrics.

Transition: Involvement in Transition while transferring some of the P2P projects from Shared Services.

Developed and led the P2P orientation program for the new team, driving process improvements, training new hires, and conducting quality audits that successfully elevated the team's performance to meet 100% quality standards.

Cross-functional Support: Provided cross-functional support by taking ownership of additional processes across multiple service towers, including Accounts Payable (AP) and Order Management (OM), ensuring seamless integration and operational efficiency. “

Preparing and documenting a monthly Finance Transactional Survey report since August 2024, with a focus on analyzing Net Promoter Score (NPS) across different service towers.

Direct Co-ordination with CI Team to identify, analyze, and implement changes that improve day-to-day operations.

Analysis of data with stakeholders regularly on a weekly basis

Initiative & Leadership: Mentored new team members, created control for Certificate Management & Designed Quality Checklist for P2P CZ & India - Approved by Global Process Expert. Identified and closed control gaps.

Recognition or KPIs: Awarded Customer Delight Award Twice

Key Responsibilities:

1. Vendor Management

• Develop and maintain strong vendor relationships, ensuring vendor performance aligns with service level agreements (SLAs) and quality standards.
• Conduct regular vendor evaluations, onboarding, and performance reviews.
• Resolve vendor-related issues, delays, or disputes with a focus on continuous improvement and risk mitigation.

2. Order Management

• Oversee the entire procurement lifecycle from purchase requisition to order placement and delivery.
• Ensure timely and accurate processing of purchase orders (POs) in compliance with procurement policies.
• Monitor order status and coordinate with stakeholders to resolve any discrepancies or delays.

3. Contract Management

• Lead the negotiation and administration of supplier contracts, ensuring legal compliance and cost optimization.
• Collaborate with legal and finance teams to ensure contract terms are clear, enforceable, and aligned with company objectives.
• Maintain a contract repository and track renewal and termination timelines.

4. PO Closure

• Ensure accurate closure of completed POs, verifying delivery, invoicing, and payment reconciliation.
• Address any open POs or mismatches through coordination with finance, suppliers, and logistics teams.
• Monitor metrics to improve the PO closure cycle time and reduce backlogs.

5. Freight & Logistics Management

• Coordinate inbound and outbound freight activities with logistics partners.
• Monitor shipping schedules, ensure timely deliveries, and manage logistics costs.
• Work closely with warehouse and inventory teams to optimize goods movement.

6. Supplier Registration

• Manage the supplier registration and onboarding process, ensuring all compliance, documentation, and vetting steps are completed.
• Maintain and update the approved supplier database.
• Ensure alignment of new suppliers with internal quality and sourcing standards.

7. Goods Receipt

• Oversee the goods receipt process and ensure timely entry of delivery information into the ERP system.
• Coordinate with warehouse and inventory teams to confirm quantity and quality of received goods.
• Investigate and resolve any discrepancies or damages in goods received

• Order Processing:
• Process customer orders accurately in the order management system (e.g., SAP, Oracle, Salesforce).
• Verify order details, including product specifications, pricing, quantities, and delivery requirements.
• Coordination with Internal Teams:
• Work closely with the sales and customer service teams to ensure that customer requirements are understood and met.
• Resolve any customer issues, including order discrepancies, product substitutions, or billing inquiries.
• Inventory & Warehouse Coordination:
• Coordinate with the inventory and warehouse teams to ensure that the correct items are available and ready for shipment.
• Monitor stock levels and work with procurement to avoid stockouts and fulfill orders on time.
• Customer Interaction & Problem Resolution:
• Provide support to customers during the order fulfillment process, answering questions related to product availability, order status, and delivery.
• Proactively communicate any potential issues (e.g., delayed shipments, product unavailability) and offer

• Logistics and Returns
• POST SHIP: Tracking, Signed POD, POC, Revising the COO, Country Of Origin, MAC address, PAK key
• PRE-SHIP: Expedite Urgent shipment, Domestic tracking, Specialized delivery, Ship to address Change
• RMA: return material accessories, Damaged, Refused by Customer, Over shipment
• Accounts Payable (Invoice Processing) Review all incoming invoices for accuracy, ensuring they match purchase orders, contracts, and receipts. Verify invoice details (e.g., amounts, dates, vendor information) before processing