R RAKESH
Chennai
Summary
Highly skilled HR professional with over 19 years of extensive experience in managing HR Operations and Shared Services. Passionate about driving process improvements through automations in shared services environments. Proven track record in ensuring process compliance, effective service delivery, and data accuracy. Adept at employee data management, benefits management, and providing data analytics for informed decision-making.
Certified Lean Six Sigma Green Belt professional capable of driving data-driven strategies for optimizing resource allocation and cost management.
Possess in-depth familiarity and operational proficiency with HRIS systems including SAP HR, SuccessFactors, Workday, Oracle PeopleSoft, Darwinbox, and ZingHR.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Vice President & Head, HR Operations
Randstad India Private Limited
Chennai
2021.02 - Current
- Manage hire to retire service delivery operations for 2,000 clients and 67000 employees across pan India.
- Lead regional teams of 175 FTEs, ensuring effective management and coordination.
- Drive business growth through strategic vision and long-term planning.
- Enhance operational efficiency by overseeing budgets, accounts, and cost controls.
- Ensure timely payroll processing for 67,000 employees through both in-house teams and vendor management.
- Handle over 100,000 EDM transactions, including payslips, personal data changes, job data changes, and various other types of letters.
- Manage the onboarding and induction of 6,000 new hires per month across pan India.
- Coordinate with third-party vendors for services such as Background Verification, Group Insurance, asset management, ID cards & R&R coupons.
- Manage retiral benefits, compliance with labor laws, statutory regulations, and filing requirements as per defined cutoff timelines.
- Provide periodical HR reports on hires, attrition, diversity, budget, spend, and skills to clients and business stakeholders for prompt decision-making.
- Establish and monitor quality control standards to improve service delivery.
- Support internal and external Audits ensuring timely closure of observations.
- Introduce new methods, practices, and systems to reduce turnaround times.
- Resolve conflicts among employees using effective problem-solving techniques.
Associate Vice President, HR Shared Services
Home Credit India Finance Private Limited
2018.06 - 2021.01
- Established HR processes and Policies that drives HR operations across organization
- Ensured the delivery of Payroll and compliance for all employees
- Implemented and maintained audit-ready processes for compliance and governance
- Oversaw HRIS processes meeting accuracy, timeliness, and satisfaction metrics for 18k employees
- Managed onboarding for approximately 3000 hires monthly
- Led project digitization efforts transitioning from hardcopy to digitized employee documents.
Global HR Shared Services Lead
Lebara Group Plc
2017.02 - 2018.05
- Handled Tier 1 HR queries and managed end-to-end employee lifecycle
- Led the establishment of centralized HR operations supporting global staff
- Managed the payroll operations, including implementation of centralized payroll for European employees.
Senior Manager, HR Shared Services
Standard Chartered Global Business Services
2015.09 - 2017.01
- Led a sizable team in handling a wide range of benefits and HR activities from end to end
- Spearheaded HR services support to employees across 56 countries
- Oversaw global benefits, onboarding, offboarding, and HR administration for 75k employees.
Operations Manager, HR Shared Services
Serco Global Services
2012.02 - 2015.09
- Coordinated HR operations for recruitment and lifecycle management of 45k employees
- Formulated process improvement strategies to boost customer satisfaction
- Provided escalated support for transition of services to global shared services center
- Responsibly led a team of 40 administrators supporting the recruitment operations, employee lifecycle management, and payroll processes footed across two geographies including the UK and Middle East.
Manager, HR Operations
AON Hewitt
2005.05 - 2012.01
- Administered HR operations serving a major oil company across the UK/US
- Facilitated training and conducted regular review sessions to align with client needs
- Managed recruitment activities and employee lifecycle processes for 40k employees.
Education
Bachelor of Arts - History
University Of Delhi, Sri Venkateshwara College
05.2004
Skills
- Service Delivery Management
- Employee Data Management
- Benefits Management
- System Availability and Maintenance
- Vendor Management
- Data Analytics and Reporting
- HR Systems (SAP, Successfactors, Workday, Oracle, Peoplesoft)
- Query Resolution
- Cost Compliance
- Benefits Administration
- Project Management
- Payroll Administration
Certification
- Lean Six Sigma Green Belt, 2018
- Certified Personal Profile Assessor, 2016
- SAP HR 7.01, 2014
Hobbies and Interests
- Travelling
- Cooking
- Volunteer Work
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Successfully automated HR reports and dashboards to support strategic HR initiatives and decision-making, resulting in reduced processing time and increased accuracy.
- Implemented HRIS system for employee data management for approximately 25,000 employees, achieving 100% data accuracy and seamless data access through self-service.
- Implemented a Leave & Attendance system for 25,000 employees across India, achieving 100% automation of attendance tracking. This eliminated manual intervention, resulting in zero instances of overpayments or underpayments.
- Established a Tier 1 help desk for employee query resolution management, achieving an 80% first-time resolution (FTR) rate.
Timeline
Associate Vice President & Head, HR Operations
Randstad India Private Limited
2021.02 - Current
Associate Vice President, HR Shared Services
Home Credit India Finance Private Limited
2018.06 - 2021.01
Global HR Shared Services Lead
Lebara Group Plc
2017.02 - 2018.05
Senior Manager, HR Shared Services
Standard Chartered Global Business Services
2015.09 - 2017.01
Operations Manager, HR Shared Services
Serco Global Services
2012.02 - 2015.09
Manager, HR Operations
AON Hewitt
2005.05 - 2012.01
Bachelor of Arts - History
University Of Delhi, Sri Venkateshwara College
- Lean Six Sigma Green Belt, 2018
- Certified Personal Profile Assessor, 2016
- SAP HR 7.01, 2014
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