R Rama Krishnan
Chennai
Summary
To obtain a challenging position to enhance my skills and also contribute to the growth of the organization. A self-motivated hard working person with the ability to work independently and also as a team. Have boldness and vision to initiate new ideas and implement innovative approaches to the company. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
15
15
years of professional experience
Work History
Customer Care Executive
Page Point Services (INDIA) PVT. LTD.
New Delhi
- Airtel Close Looping Process (Escalated Complaints of Customers)
Assistant Executive Customer Service
ienergizer
Noida
04.2009 - 01.2010
- Samsung - Operations (Data Collecting of Authorized Distributors around India)
Senior Customer Service Executive
HCL Technologies Ltd.
Noida
01.2010 - 02.2011
- Operations
Sr. Executive Technical Support Officer (T.S.O)
Ceragem India Pvt Ltd
Gurgaon
03.2011
- Created user accounts in Active Directory while maintaining proper security protocols.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Configured, maintained, and monitored computer systems for optimal performance.
- Resolved complex technical problems through root cause analysis techniques.
Franchise Manager
Ceragem India Pvt Ltd
Perambur Chennai
11.2012 - 03.2020
- Monitored financial performance of all franchises in the network.
- Resolved conflicts between corporate headquarters and individual franchises.
- Assisted with developing promotional campaigns targeted at increasing sales across all stores.
- Maintained records of all activities related to franchising operations including contracts, royalties, fees.
- Analyzed customer feedback to determine areas of improvement for individual locations.
- Organized regional meetings, conferences, and workshops to promote brand awareness among franchisees.
- Prepared staff work schedules and assigned team members to specific duties.
Sales & Service Manager
New Life Medical Systems
Chennai
03.2021 - Current
- Taking care of Bio Medical Equipment's of Corporate Hospitals,
- MGM Health Care Chennai and Pondichery.
- Dr M.G.R University, Chennai.
- ACS Medical College Hospital Chennai.
- Vels Medical College and Hospital Chennai.
- UMA Eye Care Clinic, Chennai.
- GKNM Hospital, Coimbatore Tamil Nadu.
- Manipal Hospital, Bangalore.
- Analyzed customer feedback to identify areas of improvement in services and products.
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
- Negotiated prices with vendors and suppliers to maximize profits margins.
- Resolved escalated customer complaints in a timely manner.
- Experience in servicing and handling Patient Monitor Service, Ventilator Service and Troubleshoot, Basic Boyles, IABP, Heart Lung Machines.
Education
B.E -
KSR Engineering College, Erode
DEEE -
Bharath Polytechnic College
Namakkal, TamilNadu01.2007
10th -
D.T.E.A Sr Sec School, CBSE
01.2004
Computer Hardware Engineer - A+ & N+
Indian Institute Of Hardware Technology Limited, IIHT
Erode, TamilNadu01.2007
Skills
- Emergency Response
- Business Development
- Performance Analysis
- Schedule Coordination
- Marketing expertise
- Training Oversight
Personalitystrength
- Positive Attitude
- Goal Oriented
- Quick Learner
- Dynamic/Hard Worker
- Quality and Time Management
- Self-Confident
- Team Player
Personal Information
- Age: 35 Yrs.
- Father's Name: M Rajendaran
- Date of Birth: 08/18/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
Tamil, English & Hindi (Fluent)
Disclaimer
I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.
Languages
Tamil
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Sales & Service Manager
New Life Medical Systems
03.2021 - Current
Franchise Manager
Ceragem India Pvt Ltd
11.2012 - 03.2020
Sr. Executive Technical Support Officer (T.S.O)
Ceragem India Pvt Ltd
03.2011
Senior Customer Service Executive
HCL Technologies Ltd.
01.2010 - 02.2011
Assistant Executive Customer Service
ienergizer
04.2009 - 01.2010
Customer Care Executive
Page Point Services (INDIA) PVT. LTD.
B.E -
KSR Engineering College, Erode
DEEE -
Bharath Polytechnic College
10th -
D.T.E.A Sr Sec School, CBSE
Computer Hardware Engineer - A+ & N+
Indian Institute Of Hardware Technology Limited, IIHT
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