R SANDHYA
HR PRACTITIONER
Bengaluru
Summary
Proven HR Practitioner with a track record of enhancing recruitment processes at Accenture, adept in human resources and problem-solving. Streamlined onboarding and reduced hiring timelines, demonstrating exceptional organizational skills and a commitment to efficiency. Excelled in customer service at Citibank USA, significantly improving client satisfaction through effective communication and issue resolution.
Overview
6
6
years of professional experience
Work History
HR PRACTITIONER
Accenture
09.2024 - 12.2024
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Sourced and screened candidates for roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity.
SENIOR CUSTOMER REPRESENTATIVE II
CITIBANK USA
07.2020 - 05.2024
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Assisted customers in navigating online banking platforms, resulting in higher adoption rates.
- Delivered comprehensive training on banking products and services, increasing staff expertise.
- Achieved proficiency in various banking software platforms, improving overall efficiency in daily tasks.
TECHNICAL SUPPORT ASSOCIATE I
Concentrix
11.2018 - 06.2020
- Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
- Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Arts - Psychology
SURESH GYAN VIHAR UNIVERSITY
Jaipur, India 04.2001 -
High School Diploma -
ASN SENIOR SECONDARY SCHOOL
Delhi, India 04.2001 -
High School Diploma -
ASN SENIOR SECONDARY SCHOOL
Delhi, India 04.2001 -
Skills
Human resources experience
Recruitment
Recruitment planning
Onboarding processes
Problem-solving
Product knowledge
Call management
Timeline
HR PRACTITIONER
Accenture
09.2024 - 12.2024
SENIOR CUSTOMER REPRESENTATIVE II
CITIBANK USA
07.2020 - 05.2024
TECHNICAL SUPPORT ASSOCIATE I
Concentrix
11.2018 - 06.2020
Bachelor of Arts - Psychology
SURESH GYAN VIHAR UNIVERSITY
04.2001 -
High School Diploma -
ASN SENIOR SECONDARY SCHOOL
04.2001 -
High School Diploma -
ASN SENIOR SECONDARY SCHOOL
04.2001 -