R Suresh
Chennai
Summary
Results-oriented leader with a strong track record in managing debit and credit card operations, including team leadership and training. Proven ability to develop and implement successful training initiatives, leading to increased productivity and improved customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead in Fraud and Claims Operations
Wells Fargo India Pvt Ltd
09.2018 - Current
- Handled End to End Training offshore Team members along with on boarding Process for the Unit and Sub-CSBB Unit.
- Trained over 100 team members (CHN site) first level chargeback's (Fraud processes)
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting team member metrics.
- Managed Quality metrics by reviewing and coaching the team members by giving written and verbal feedbacks to enhance the process quality to meet the business SLA's.
- Review and approve Recommendations to Exit Customer Relationships (RECRs) based on various risk factors presented to the bank (reputational and/or regulatory)
- Make impactful decisions regarding the reporting and or exiting of customer relationships through careful analysis and frequent dialogue with investigators and upper management
- Coordinate with and advise upper management on process improvement changes and efficiency recommendations: drive solutions for more efficient business risk controls
- Manage case volumes to ensure timely and accurate reporting of suspicious activity, i.e. meeting regulatory requirements imposed by the OCC, Coordinate with the OCC during annual audits of the company's AMI program
Lead in Fraud and Claims Operations
Wells Fargo India Pvt Ltd
09.2018 - Current
- Handled End to End Training offshore Team members along with on boarding Process for the Unit and Sub-CSBB Unit.
- Trained over 100 team members (CHN site) first level chargeback's (Fraud processes)
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting team member metrics.
- Managed Quality metrics by reviewing and coaching the team members by giving written and verbal feedbacks to enhance the process quality to meet the business SLA's.
- Review and approve Recommendations to Exit Customer Relationships (RECRs) based on various risk factors presented to the bank (reputational and/or regulatory)
- Make impactful decisions regarding the reporting and or exiting of customer relationships through careful analysis and frequent dialogue with investigators and upper management
- Coordinate with and advise upper management on process improvement changes and efficiency recommendations: drive solutions for more efficient business risk controls
- Manage case volumes to ensure timely and accurate reporting of suspicious activity, i.e. meeting regulatory requirements imposed by the OCC, Coordinate with the OCC during annual audits of the company's AMI program
Team Leader
Tata Consultancy Services
10.2007 - 09.2018
- Managed the Team of 20 Team Members to ensure drive efficient volumes
- Coordinate with onshore and offshore peers to achieve the desired key performance indicators (KPIs)
- Planned and Implemented Spot Award for recognizing the Team Members
- Started the career with TCS as Associate in 2007 and promoted as Team Leader in 2010.
- Conducted detailed analysis of customer transactions to identify unusual patterns and potential red flags related to money laundering and financial crimes.
- Performed risk-based assessments of new and existing clients, ensuring compliance with KYC (Know Your Customer) and AML
- Prepared and submitted timely SARs to regulatory authorities, detailing potential money laundering activities for further investigation.
- Ensured adherence to global AML standards including FATF recommendations and implemented policies to mitigate risks of non-compliance.
- Coordinated with cross-functional teams to investigate suspicious activities and provided training to staff on AML procedures and regulatory updates.
Team Leader
Tata Consultancy Services
10.2007 - 09.2018
- Managed the Team of 20 Team Members to ensure drive efficient volumes
- Coordinate with onshore and offshore peers to achieve the desired key performance indicators (KPIs)
- Planned and Implemented Spot Award for recognizing the Team Members
- Started the career with TCS as Associate in 2007 and promoted as Team Leader in 2010.
- Conducted detailed analysis of customer transactions to identify unusual patterns and potential red flags related to money laundering and financial crimes.
- Performed risk-based assessments of new and existing clients, ensuring compliance with KYC (Know Your Customer) and AML
- Prepared and submitted timely SARs to regulatory authorities, detailing potential money laundering activities for further investigation.
- Ensured adherence to global AML standards including FATF recommendations and implemented policies to mitigate risks of non-compliance.
- Coordinated with cross-functional teams to investigate suspicious activities and provided training to staff on AML procedures and regulatory updates.
Chargeback Associate
Tata Consultancy Services
10.2007 - 03.2010
- Worked as Associate at TCS – Credit Card disputes resolution team, specializing in Chargeback and monetary settlement processing from Oct '07 to Mar '10.
- Contributed towards the incorrect chargeback, auditing the cases and providing inputs to the chargeback team
Chargeback Associate
Tata Consultancy Services
10.2007 - 03.2010
- Worked as Associate at TCS – Credit Card disputes resolution team, specializing in Chargeback and monetary settlement processing from Oct '07 to Mar '10.
- Contributed towards the incorrect chargeback, auditing the cases and providing inputs to the chargeback team
Team Leader
Pelican Wealth Managers Private Limited
01.2003 - 10.2007
- Managed the Team of 10 Team Members to ensure drive efficient volumes
- Handling the portfolios of Wealth Management Clients
- Portfolio Tracking
- Capital Gain Statement
- Inputs of Investment Status in Software
Team Leader
Pelican Wealth Managers Private Limited
01.2003 - 10.2007
- Managed the Team of 10 Team Members to ensure drive efficient volumes
- Handling the portfolios of Wealth Management Clients
- Portfolio Tracking
- Capital Gain Statement
- Inputs of Investment Status in Software
Education
Higher Secondary - undefined
Ahobila Math Oriental Higher Sec. School
ChennaiB.A. - Corporate Secretaryship
GuruNanakCollege
Chennai01.2000
Skills
- Cards Operations
- Chargeback
- Fraud Risk Management
- Process enhancement
- People Management
- Training and Development
Certification
Power BI
Languages
English
Intermediate (B1)
Timeline
Lead in Fraud and Claims Operations
Wells Fargo India Pvt Ltd
09.2018 - Current
Lead in Fraud and Claims Operations
Wells Fargo India Pvt Ltd
09.2018 - Current
Team Leader
Tata Consultancy Services
10.2007 - 09.2018
Team Leader
Tata Consultancy Services
10.2007 - 09.2018
Chargeback Associate
Tata Consultancy Services
10.2007 - 03.2010
Chargeback Associate
Tata Consultancy Services
10.2007 - 03.2010
Team Leader
Pelican Wealth Managers Private Limited
01.2003 - 10.2007
Team Leader
Pelican Wealth Managers Private Limited
01.2003 - 10.2007
Higher Secondary - undefined
Ahobila Math Oriental Higher Sec. School
B.A. - Corporate Secretaryship
GuruNanakCollege
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